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Personal Lines Customer Service Representative

$50k - $65k

The Jonus Group

Job Description

Personal Lines Customer Service Representative
Job Summary

Seeking a dedicated and experienced Personal Lines Customer Service Representative to join a growing team. This role is an integral part of a Personal Lines department, which consists of three teams: Sales, Quoting Specialists, and Customer Service Representatives. The ideal candidate will have a strong background in insurance servicing, a proactive approach to client management, and a passion for delivering exceptional customer service.
Compensation Package
  • Salary Range : $50,000 - $65,000 annually
  • Incentives : 20% commission on any account rounding and new business brought into the agency
  • Benefits : Comprehensive medical, dental, and vision insurance
  • Professional Development : Access to a dedicated Learning and Development department for career growth and advancement
Responsibilities
  • Handle all aspects of policy servicing, including policy changes, endorsements, and renewals
  • Provide exceptional customer service to a portfolio of approximately 6,000 clients with $20M in premiums
  • Collaborate with the Sales and Quoting Specialist teams to ensure seamless client experiences
  • Identify opportunities for account rounding and cross-selling to enhance client coverage
  • Maintain accurate records and documentation in the agency management system
Qualifications/Requirements
  • Licenses/Designations : Property & Casualty (P&C) license required
  • Experience : Minimum of 2 years in a similar role; candidates with experience at NJM are highly preferred
  • Technical Skills : Familiarity with Epic software is a significant advantage but not mandatory
  • Work Schedule : Hybrid role with in-office presence required on Tuesday, Wednesday, and Thursday
  • Soft Skills : Strong communication, organizational, and problem-solving abilities

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Vacancy posted 22 hours ago
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