Personal Lines Customer Service Representative

$50k - $65k

The Jonus Group

Job Description

Personal Lines Customer Service Representative
Job Summary

Seeking a dedicated and experienced Personal Lines Customer Service Representative to join a growing team. This role is an integral part of a Personal Lines department, which consists of three teams: Sales, Quoting Specialists, and Customer Service Representatives. The ideal candidate will have a strong background in insurance servicing, a proactive approach to client management, and a passion for delivering exceptional customer service.
Compensation Package

Salary Range : $50,000 - $65,000 annually
Incentives : 20% commission on any account rounding and new business brought into the agency
Benefits : Comprehensive medical, dental, and vision insurance
Professional Development : Access to a dedicated Learning and Development department for career growth and advancement

Responsibilities

Handle all aspects of policy servicing, including policy changes, endorsements, and renewals
Provide exceptional customer service to a portfolio of approximately 6,000 clients with $20M in premiums
Collaborate with the Sales and Quoting Specialist teams to ensure seamless client experiences
Identify opportunities for account rounding and cross-selling to enhance client coverage
Maintain accurate records and documentation in the agency management system

Qualifications/Requirements

Licenses/Designations : Property & Casualty (P&C) license required
Experience : Minimum of 2 years in a similar role; candidates with experience at NJM are highly preferred
Technical Skills : Familiarity with Epic software is a significant advantage but not mandatory
Work Schedule : Hybrid role with in-office presence required on Tuesday, Wednesday, and Thursday
Soft Skills : Strong communication, organizational, and problem-solving abilities

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Vacancy posted 22 hours ago

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