Systems Administrator

Google & Systems Administrator

Monterey Mushrooms is seeking a Google & Systems Administrator to manage our Google Workspace and Microsoft Office 365 environments and support the core business systems our teams rely on every day. This is a hands-on, generalist IT role: you'll administer user accounts and licensing across Google Workspace and Office 365, design and maintain our internal MMI Apps, and provide troubleshooting, technical support, and training to employees company-wide. Experience with Google AppSheet and AI tools is nice to have. This is a great fit for someone who enjoys a mix of systems administration, application development, and hands-on user support.

What do we expect?

Google Workspace & Office 365 Administration

• Serve as the administrator for both Google Workspace and Microsoft Office 365, our core communication and productivity suites.
• Manage the full user lifecycle across both platforms, including onboarding, offboarding, and data archiving.
• Resolve technical issues users encounter within Google Workspace and Office 365 applications.
• Administer Google Workspace users, groups, and organizational units, including provisioning/deprovisioning and access management.
• Manage Google Drive administration, including shared drive structure, sharing permissions, and storage oversight.
• Manage Company Intranet in Google Sites – Adding documents, updating information, etc.
• Support staff with Google Sheets and Google Forms — building, troubleshooting, and improving templates and processes used across departments.
• Conduct quarterly audits of Google Workspace and Office 365 accounts to ensure licensing costs are accurate.
• Apply new solutions through research and collaboration with the team and determine the course of action for new application initiatives.
• Implement new software solutions as required by the business.
• Customizing the user's environment to best serve their goals (integrated meetings, google drive)
• Quickly respond to incidents and requests within a ticketing system, providing resolution in a complex- fast-paced environment.

MMI Apps: Development & Administration

• Design and develop new MMI Apps, managing structural updates and workflow logic to ensure they evolve with the company's needs.
• Design and maintain current Apps on AppSheet.
• Manage user permissions across all MMI Apps to ensure data security.

Troubleshooting & User Support

• Manage the technical investigation of user-reported errors, identifying root causes and implementing long-term fixes.
• Provide computer and user support as needed and assist employees with technical questions.
• Administer the company's support ticketing system, including intake, routing, tracking on open issues.
• Other duties as assigned.
• Collaborate with IS team on major projects.

Legacy Systems

• Master Data Management
• Support administration of legacy systems still in use across the company, including basic maintenance, access management, and troubleshooting.
• Monitoring daily EDI transactions, investigating and fixing errors, testing new partner integrations.
• Assist with documentation and knowledge transfer for legacy tools as systems are maintained or eventually modernized.

What are we looking for?

• 2+ years of experience administering Google Workspace, including users, groups, Sites, Drive, and permissions; Google Workspace Administrator certification preferred.
• Proficiency with Google Sheets and Forms and experience administering Microsoft Office 365.
• Strong knowledge of email systems and security, including spam, phishing, and malware protection.
• Strong troubleshooting, analytical, and problem-solving skills, with experience providing end-user technical support.
• Strong communication and customer service skills, including experience with end-user training and onboarding.
• Ability to manage multiple priorities and work effectively with internal and external teams.
• Experience with AppSheet or similar no-code/low-code platforms, legacy business systems, and AI-assisted workflows is a plus.
• Working knowledge of HTML, XML, and Google App Engine preferred.