Business Operations Coordinator

Job Description

Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

The Business Operations Coordinator III provides advanced operational support to Sales and Marketing locations across Travel + Leisure Co. Vacation Ownership North America. This role serves as a key liaison between field operations, corporate partners, vendors, and technology teams to ensure efficient business processes, system functionality, and operational continuity.

The position is responsible for supporting sales, marketing, and operations teams through system administration, reporting, process improvement, communications, training, and implementation of new initiatives. The role proactively identifies risks, drives operational enhancements, supports management efforts, and delivers solutions that improve business performance and end-user experience.

Although this is a fully remote role, applicants must reside within a commutable distance to Orlando, FL. This role that requires 10% travel to one of our Sales and Marketing centers for training purposes.

How You'll Shine:

• Provide operational support to Sales and Marketing field teams, partnering with locations to resolve issues, answer questions, and ensure consistent execution of business processes.

• Build collaborative relationships with field leaders, business partners, vendors, and internal teams to support operational effectiveness and drive results.

• Support the implementation of operational initiatives, system enhancements, and process improvements, including requirements gathering, testing, and post-launch support.

• Analyze operational data and reports to identify trends, risks, and opportunities for process improvement and operational efficiency.

• Assist with system administration activities, troubleshooting, issue resolution, and coordination with technology partners.

• Develop and maintain training materials, process documentation, and business communications related to policies, procedures, and system changes.

• Deliver training sessions and support end users to promote adoption of new processes, tools, and operational initiatives.

• Utilize business applications, including Microsoft Power Automate and reporting tools, to support automation, workflow efficiency, and operational excellence.

• Manage multiple priorities in a fast-paced environment while ensuring timely follow-up and resolution of business needs.

What You'll Bring:

• Associate's degree preferred; equivalent combinations of education and relevant work experience will be considered.

• Intermediate to advanced reporting and data analysis skills, including Excel, Power BI, and proficiency with Microsoft Office applications.

• Experience with process improvement, automation, workflow optimization, systems support functions, and business operations initiatives; Power Automate experience preferred.

• Experience with Salesforce preferred.

• Demonstrated organizational and time-management skills, with the ability to manage multiple priorities, competing deadlines, and varying levels of urgency in a fast-paced environment.

• Exceptional written, verbal, and presentation communication skills.

• Ability to build collaborative relationships, work across teams, and influence outcomes without direct authority within a large organization.

• Analytical and problem-solving mindset with the ability to identify risks, assess impacts, recommend solutions, and drive continuous improvement.

• Experience leading or supporting cross-functional projects and operational initiatives involving multiple stakeholders.

• Customer-focused approach with a commitment to supporting end-user success and delivering high-quality service.

• Self-motivated, accountable, adaptable to change, and comfortable working independently and within a team environment.

• Commitment to continuous improvement, change management, operational excellence, and supporting evolving business priorities.

• Minimum 3 years of experience in business operations, business analysis, reporting, operations support, customer service, retail, education, or a related field.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on us.fitly.work, including the title and location of the position for which you are applying.