House Manager

Hours: 35 hours per week (Monday to Friday, all year round) £26,317.20 ACTUAL per year plus benefits and bonus We do not currently offer sponsorship — applicants must have the right to work in the UK. Why Work with McCarthy & Stone? We offer a rewarding role with a range of employee benefits, including: Group personal pension and life assurance Employee Assistance Programme Work in beautiful surroundings Generous annual leave (25 days, rising to 28 days) plus bank holidays Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more) Role Overview – House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: Welcoming new homeowners and helping them settle into their new homes Providing a front-of-house service and engaging warmly with all visitors Being the first point of contact for residents and offering assistance, guidance, or support Managing supplier relationships to ensure smooth day-to-day operations Acting as the face of McCarthy Stone for homeowners’ families and friends Handling resident concerns with sensitivity, confidentiality, and respect Overseeing estate management, including communal areas, gardens, and grounds Supporting the development of a strong community through organising social events and regular resident meetings Ensuring compliance with all Health and Safety requirements About You – What We’re Looking For We’re looking for someone who: Has excellent communication skills and a proactive attitude Has previous experience in a customer-facing or service management role Demonstrates professionalism and a commitment to high-quality service Enjoys variety and takes initiative in a busy environment Can solve problems effectively and remain calm under pressure Is comfortable using Microsoft Word, Outlook, and other basic digital tools Has an awareness of basic Health and Safety (training will be provided) Holds or is willing to obtain first aid qualifications (training provided) Experience in property management is an advantage Enjoys organising events Training & Development You’ll receive full support and professional training through our in-house development programmes, which include: First Aid certification Dementia Friends training Workplace safety courses Ongoing development and progression support About Us As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. McCarthy &Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy & Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2026 as well as making the Great Place to Work for Development and Wellbeing list! #J-18808-Ljbffr McCarthy Stone