Bilingual Customer Service Representative - Hybrid

Job Description

Job Description

Schedule: Monday–Friday, 10:00 AM – 7:00 PM
Pay: $19.00/hour starting rate ($17 in not bilingual for with English/Spanish)
Training Start Dates: Tentatively July 27 or August 3

Location: Sandy Springs, GA (Onsite Position)

Key Responsibilities:

• Respond to customer inquiries in a professional, courteous, and timely manner.
• Gather and verify customer information to accurately identify needs and provide effective solutions.
• Educate customers on products, services, and processes to help prevent future issues.
• Troubleshoot and resolve customer concerns through phone, email, and chat support.
• Accurately document all customer interactions within internal systems.
• Receive, investigate, and resolve customer complaints while maintaining a positive customer experience.
• Balance customer satisfaction with company policies and business objectives.
• Make sound decisions that support both the customer and the organization.

Required Skills & Experience:

• Previous call center or contact center experience required.
• Strong verbal communication skills with a professional and engaging phone presence.
• Excellent written communication skills.
• Experience working within quality assurance standards and performance metrics.
• Strong active listening skills with the ability to demonstrate empathy and understanding.
• Detail-oriented with the ability to follow established procedures across multiple systems.
• Ability to multitask and work efficiently in a fast-paced environment.

\nCompany Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.