Veterinary Receptionist/Customer Service Representative

Veterinary Receptionist/Client Service Representative

Brier Veterinary Hospital is seeking an outgoing Veterinary Receptionist/Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $20-22 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday, with Saturdays being rotating.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose Brier?

We are a four-doctor hospital that has provided high-quality care to dogs and cats in Mountlake Terrace and the surrounding areas for more than 13 years. As one of the area's highest-rated animal hospitals, it makes our day when clients tell us we're the only veterinary team they trust to care for their beloved pets. We're currently open Monday-Saturday, and mainly perform routine GP services as well as soft tissue surgery and dentistry. Our purpose is to enhance people and pets' lives, contribute to our community, and be Mountlake Terrace's most trusted general practice. We do so by providing quality medicine and comprehensive services with the same love and attention as our own pets.

If you love animals and want to join our team in making a difference in the lives of pets, apply today! We look forward to hearing from you!

Western Veterinary Partners