Account Manager

Job Title

Account Manager

Department

Sales / Client Services

Position Summary

The Account Manager is responsible for developing and maintaining strong relationships with existing clients while identifying opportunities for growth and increased revenue. This role serves as the primary point of contact for assigned accounts, ensuring customer satisfaction, retention, and long-term partnership success. The Account Manager collaborates with internal teams to deliver solutions that meet client needs and support organizational objectives.

Essential Duties and Responsibilities

• Manage and grow a portfolio of assigned customer accounts.
• Serve as the primary contact for client inquiries, concerns, and service needs.
• Build and maintain strong, long-term customer relationships.
• Conduct regular account reviews and business meetings with clients.
• Identify opportunities for upselling, cross-selling, and expanding services.
• Develop and execute account plans to achieve revenue and retention goals.
• Collaborate with operations, customer service, finance, and other internal departments to ensure client satisfaction.
• Monitor customer performance metrics and provide recommendations for improvement.
• Prepare and present proposals, pricing, contracts, and renewal agreements.
• Maintain accurate records of customer interactions and sales activities within the CRM system.
• Resolve customer issues in a timely and professional manner.
• Stay informed about industry trends, market conditions, and competitor activities.
• Meet or exceed established sales, retention, and customer satisfaction objectives.

Qualifications

Education

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• 3+ years of account management, sales, business development, or customer relationship management experience preferred.
• Experience managing multiple client accounts simultaneously.
• Proven ability to achieve revenue growth and customer retention goals.

Knowledge, Skills, and Abilities

• Strong relationship-building and interpersonal skills.
• Excellent verbal and written communication skills.
• Effective negotiation and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to analyze customer needs and recommend solutions.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong attention to detail and follow-through.

Legacy Health Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, or any other protected characteristic under applicable law.