Route Service Representative

Route Service Representative

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

The Route Service Representative (RSR) is the face of Simple and responsible to retain all customers, grow current account revenue, identify potential prospects, and maximize route efficiency. The RSR will take full ownership of each account assigned ensuring responsiveness and creative problem-solving strategies. This position requires an organized, well-rounded professional who enjoys building relationships, negotiating contracts, account management, and problem solving.

Responsibilities:

Follow all Federal, State, and Local laws and regulations as well as Corporate Safety Policies.

As the face of Simple, you will work to build trust and rapport with each account's key decision makers and end users.

Be responsive to customer needs using creative problem-solving techniques to ensure customer satisfaction.

Grow existing business by identifying and offering additional products and services.

Ensure assigned route maximizes efficiency and productivity, drives revenue and controls cost.

Negotiate renewal agreements with assigned customers.

Seek out referrals from current accounts and communicate to Director of Sales potential prospects.

Maintain professionalism at all levels, including appearance, attitude, and organization of accounts and route trucks.

Deliver clean linen and monitor quality and inventory levels ensuring customers can fulfill day-to-day functions of their facility.

Remove soiled linen, properly identify and transport to plant for processing.

Collaborate with Customer Success Manager and plant personnel to ensure needs of each account assigned are met.

Load and unload trucks daily, ensuring that all needed items are accounted for before trip departure and execute route completion procedure.

Other tasks as assigned.

Minimum Requirements:

Strong background in Customer Service and/or Sales.

Previous experience driving 26-28' straight trucks.

Clean and professional appearance (Company uniform will be provided).

Must possess valid driver's license with excellent driving record.

Must meet all DOT requirements and have a valid DOT Medical Card (DOT physical can be scheduled by employer as part of hiring process).

Keep work area, route truck, and any assigned equipment clean and in good working condition.

Excellent communication skills (oral and written).

Good computer skills including Microsoft Office Suite and other software systems.

Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs.

Ability to stand, walk, climb stairs, sit for up to 10 hours a day.

What we can offer you as a full-time associate:

Competitive pay

Paid Holidays

Paid Time Off Program (PTO)

401(k) w/Employer Match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.