Dispatch Coordinator

Driveway.com | Dispatch Coordinator

Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

As a Dispatch Coordinator, you'll play a critical role in ensuring a seamless delivery experience by coordinating between customers, fulfillment centers, and internal teams. If you're highly organized, customer-focused, and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Location: Medford, OR (on-site)

Schedule: Tuesday - Saturday

Compensation Range: $19.25–28.85/hr, with a typical starting pay of $22.00/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Coordinate vehicle deliveries between customers and Driveway fulfillment locations, including stores, hubs, and operations teams.
• Schedule and manage delivery appointments through CRM, scheduling, and transportation systems.
• Serve as a key point of contact, proactively communicating delivery updates and timelines.
• Ensure vehicles are ready for delivery by partnering with fulfillment and selling locations.
• Follow up after delivery to ensure a positive customer experience.
• Escalate and help resolve customer concerns by partnering with the appropriate teams.

What You'll Bring

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast-moving environment.
• Comfortable using Microsoft Office applications, including Excel and Word.
• Customer service, logistics, dispatch, coordination, or online retail experience is a plus.
• A team-first attitude and passion for delivering exceptional customer experiences.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.