Regional Operations Manager

Regional Operations Manager

Butler Plus is a leading provider of doorstep trash, bulk & junk removal, sustainability solutions, porter services, and pressure washing for multifamily communities across the country. We currently service more than 340,000 units nationwide and are known for delivering reliable service, strong operational support, and elevated experience for both residents and property teams. Butler Plus has been featured in The Wall Street Journal, TIME Magazine, and on CNBC. We take pride in hiring professional team members who make a difference every day and in fostering a culture built around our five Core Values: Figure It Out, Champion of Change, Do the Right Thing, never "Not My Job," and Expect Excellence.

As the Regional Operations Manager at Butler Plus, you will bring a dual commitment to serving our customers and ensuring the safety and wellbeing of our employees. With a genuine "hospitality gene," you are responsible for prioritizing the experience of both customers and employees alike. The ideal candidate will possess a leadership style that blends fun, focus, and professionalism, ensuring that their team operates within the provided framework without cutting corners. In this role, you will drive profitable sales and operational excellence within our serviced multifamily communities, overseeing a team of District Operations Managers, Area Supervisors, and Butlers. This candidate should be flexible and possess a leadership approach that yields high performance from each team member, while also excelling in attracting, hiring, and retaining exceptional talent.

The Regional Operations Manager should have the ability to lead impactful meetings, manage operations, coach team members, and inspire a customer-centric focus to excellence across all aspects of our service. This position will integrate industry best practices into our operations, fostering a culture of continuous improvement. As Regional Operations Manager, you will be responsible for developing and executing strategic plans to enhance operational efficiency and customer satisfaction. This position will need to have an understanding and ability to lead initiatives aimed at elevating the customer experience and exceeding service expectations, while also optimizing processes to streamline operations and reduce costs.

The role is remote however, must reside in Denver, CO or Los Angeles, CA.

Essential Duties and Responsibilities:

• Service Trend Analysis: Review service data to identify patterns, operational challenges, and areas for improvement.
• P&L Monitoring: Track profit and loss metrics to ensure operational financial health and sustainability.
• Expense Optimization: Monitor and review operational expenses to identify cost-saving opportunities and implement corrective measures.
• Performance Oversight: Conduct performance evaluations for District Operations Managers, ensuring alignment with service delivery and organizational goals.
• Growth Strategy Collaboration: Partner closely with the Sales team to analyze growth potential, operational feasibility, and readiness in new areas.
• Onboarding Coordination: Work with the Client Success team to plan and execute seamless rollouts for onboarding new communities.
• Customer Insight and Resolution: Analyze customer service trends to identify recurring issues and ensure they are addressed with proactive solutions.
• Perform other duties as assigned.
• Embody our core values: Figure It Out, Champion of Change, Do the Right Thing, never 'Not My Job', and Expect Excellence

Position Requirements:

• Bachelor's degree in business administration, management, operations, or a related field, or equivalent experience of two to five years.
• Proven track record of success in operations management, preferably in a leadership role.
• Deep understanding of high levels of hospitality.
• Experience managing multiple locations or regional operations.
• Strong planning, time management, and organizational skills.
• Strong work ethic with a focus on quality improvement.
• Excellent interpersonal skills, with the ability to build trust and rapport with coworkers, employees, and customers.
• Self-motivated and resourceful, able to work independently.
• Collaborative team player mentality.
• Must possess a valid driver's license and auto insurance with a good driving record.
• Comfortable working in outdoor settings and walking distance of a property.
• Capable of lifting 50lbs, bending at waist/knees, lifting bags over the shoulder, climbing up/downstairs, and driving for extended periods.
• Flexibility to be on call during daytime and evening hours and adapt to changing priorities.
• Flexibility to periodically travel out of state as needed.

Benefits, Perks and Culture:

• Competitive base salary ranging from $95,000–$100,000, based on qualifications and experience.
• 15% Variable Comp eligible, based on Annual Salary, paid in accordance with the Company's standard bonus payout schedule
• 401k Company Matching Plan, after 90 days of employment
• Maternity, Paternal, and Additional Leave Options
• Remote Position based on Territory needs
• Flexible Personal Time Off (Unlimited PTO Policy)
• Fun, collaborative, and team-oriented work environment with training and a feedback-rich culture.

Join a team where your work makes a daily difference, not just to our clients but to the environment. Be part of Butler Plus - where your career, growth, and service all come together. Apply today and embark on a journey with a company that values you!

Offer of employment is contingent upon the candidate successfully passing a pre-employment criminal background check and clean driving history.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are using E-Verify and are a participant in Right to Work.