Dental Call Center Representative

Dental Call Center Representative

We are seeking a friendly, professional, and organized Call Center Representative to join our dental office team. In this role, you will be the first point of contact for patients, responsible for answering calls, scheduling appointments, verifying insurance, and providing general information about our dental services. You will play a key role in delivering excellent patient experiences and supporting the operational efficiency of our practice.

Key Responsibilities

• Answer inbound calls in a professional and courteous manner
• Schedule, confirm, and reschedule patient appointments using dental scheduling software
• Provide patients with accurate information regarding services, procedures, insurance coverage, and office policies
• Handle inquiries related to insurance and treatment plans
• Make outbound calls to remind patients of upcoming appointments or follow-ups
• Update patient records accurately in the system
• Coordinate with dental staff to ensure smooth patient flow and care
• Follow HIPAA guidelines and maintain patient confidentiality

Requirements

• High school diploma or equivalent (Associate's degree preferred)
• Previous call center, customer service, or dental office experience is highly desirable
• Familiarity with dental terminology and insurance plans is a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Proficient with dental or medical scheduling software (Denticon) preferred
• Ability to multitask
• Bilingual (Spanish, etc.) is a plus