Operations Support Specialist I

Location: Baltimore, MD - Federal Hill Clinic Operation Hours: Monday - Friday 7am - 7:00pm Status: Full-time 40 hours per week Join a collaborative team dedicated to delivering exceptional patient care as a Physical Therapy Aide , while gaining valuable healthcare skills that can launch your career. Work alongside leading experts in Physical and Occupational Therapy, playing a key role in supporting our patients' recovery. In this position, you’ll receive hands‑on training, mentorship, and direct exposure to the field of physical therapy. Responsibilities At ATI Physical Therapy, we offer a collaborative and welcoming environment where you will: Greet and interact with patients warmly both by phone and in person during the daily check‑in process and throughout their appointment time. Promote an efficient patient intake and registration process and assist clinicians with timely scheduling. Effectively onboard new patients reviewing relevant paperwork, verifying benefits, and completion of medical forms. Support Physical Therapist by preparing and cleaning treatment areas, as well as setting up and adjusting exercise equipment. Monitor patient progress and provide feedback the therapy team. Assist patients in performing exercises and support their prescribed home exercise programs. Benefits Highlights We offer a competitive compensation package with an incentive plan, and comprehensive benefits, including: Paid Time Off : Generous PTO, holiday pay, CEU, and “Be Well Days” to recharge, prioritize mental and physical health. Medical, Dental & Vision Coverage : Flexible plan options. 401(k) Match : Competitive employer matching. Childcare Tuition Assistance : Discounted rates. Health Savings & Flexible Spending Accounts : Tax‑saving options. Short- & Long‑Term Disability : 100% employer paid income protection plans. Life Insurance : Employer‑paid and voluntary options. Parental Leave & Adoption Assistance : Paid time for new parents and support for adoption costs. Wellness Programs : Including weight‑loss and lifestyle coaching, digital mental‑health support, and 24/7 virtual telehealth access.* Corporate Discounts : Exclusive deals for employees. And more! * NEW 2026 benefit! Qualifications Required High School diploma Must be 18+ years Healthcare and/or customer service experience Preferred Healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students) Certified Personal Trainer experience. Experience or education in Health Services, Exercise Science, or Kinesiology. ATI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Virtual Employee? No Salary Range $17.60-19 per hour Location/Org Data : Dept Number 0576 Job Locations: US-MD-Baltimore Job Category: Outpatient Rehab - Clinical Support Staff Pay Class: Full Time #J-18808-Ljbffr ATI Health