Commercial Account Representative

Job Description

Job Description

Pye- Barker Fire and Safety is more than just a company. We have provided quality fire protection services & equipment since 1946 and our company has stood the test of time, providing quality fire protection for over 75 years. We continue to build on this foundation, growing our team with the same core values that made us who we are. We’ve built our reputation on responsive and reliable service, and this alone has earned us the trust of companies across the country, from small corner stores to large international manufacturers. If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join the top leader in the fire and safety industry!

Position Overview

We are seeking an experienced and customer-focused Account Representative to join our growing fire & life safety team. This position serves as the primary point of contact for an assigned portfolio of commercial customers, building long-term relationships while ensuring an exceptional customer experience.

Key Responsibilities

• Manage an assigned portfolio of commercial customer accounts while serving as the primary relationship manager.
• Build and maintain strong customer relationships through consistent communication and exceptional service.
• Coordinate customer requests and projects from initiation through completion while ensuring a positive customer experience.
• Collaborate with internal departments to deliver timely, accurate, and effective solutions.
• Prepare customer proposals, pricing, and supporting documentation as needed.
• Maintain accurate customer records and documentation within company systems.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Identify opportunities to strengthen customer relationships and support long-term account growth.
• Prioritize multiple projects and deadlines while maintaining a high level of organization and attention to detail.
• Represent the company with professionalism, integrity, and a customer-first mindset.

Qualifications

• 3–5 years of experience in account management, customer relationship management, project coordination, or business-to-business customer service.
• Previous experience supporting commercial or industrial customers is preferred.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proven ability to build trust and maintain long-term customer relationships.
• Strong critical-thinking and problem-solving abilities.
• Proficiency with Microsoft Office and experience working within CRM or business management software.
• Self-motivated, adaptable, and able to work both independently and collaboratively

The ideal candidate is someone who is naturally organized, highly dependable, and takes pride in delivering outstanding customer service. The successful candidate enjoys building relationships, communicating with customers, coordinating multiple moving pieces, and finding solutions that create a positive experience for both customers and teammates.

Experience within the fire protection, life safety, facilities, construction, building services, mechanical, security, or other commercial service industries is highly desirable but not required.

Why Join Our Team?

Our Account Representatives play an important role in the success of our customers and our branch. You'll have the opportunity to build lasting customer relationships, collaborate with an experienced team, and contribute to meaningful work that helps protect people, property, and businesses every day.