Guest Services Coordinator - Ballparks of America/Sho-Me

Job Description

Job Description

GUEST SERVICES COORDINATOR - Ballparks of America/Sho-Me

BPA SFM, LLC

LOCATION: Branson, MO

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Ballparks of America and Sho-Me Baseball delivers the ultimate tournament experience for players, families, and coaches for Branson West, MO. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ballparks of America and Sho-Me are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Coordinator will coordinate the hospitality team members and processes in the on-site experience of the teams, including team registration, lodging, meals, swag bag, bedding, Silver Dollar City Tickets, White Water Tickets, area attractions.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Train and develop Guest Services Team Members
• Act as a liaison between the venue and the guests
• Provide superior customer service
• Properly operate cash registers and maintain proper cash handling procedures
• Distribute collateral materials (flyers, etc.) to cross promote all facility programs; Maintain flyers in facility for parties, distribute to guests, program participants and cross market, as appropriate
• Effectively collaborate with all Event Coordinator to help ensure accurate and consistent event relevant communication
• Complete special projects, daily assignments and other duties as directed by management
• Act in the role of a pre-tournament concierge to teams. This will include scheduling any potential concierge service for teams and families (i.e. dinners, lake trips, shows, etc.)
• Handle all team registration duties
• Ensure all team paperwork is turned in prior to teams arriving on campus
• Coordinate with food catering provider and team scheduling for meals
• Handle team concierge duties while on-campus
• Provide teams with all policies/procedures as it relates to Team Suites
• Distribute gift bags and apparel to teams and hotels
• Maintain all partner hotel relationships
• Assist with retail merchandising decisions and layout
• Schedule special events for teams staying on our campus
• Fill-in as needed at the gift shop, concession, and baseball fields
• All other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Bachelor's degree in related field
• Flexible work schedule (e.g., nights, weekends, holidays and long hours)
• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize in a high-volume, fast-paced environment
• Must work well with others
• Must take personal initiative for the betterment of the team and facility
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop or bend
• Must be able to work in varying weather conditions
• Will be required to operate a computer
• Facility has intermittent noise