HRIS Analyst - UKG Scheduling

Hybrid role - 3 days Onsite and 2 days Remote

Job Description:

• We’re building the future of autonomous transportation, and effective workforce systems help our operational teams deliver reliable service.
• As a contract Data Analyst on the Workforce Management team within Operations, you will bring hands-on UKG Pro Workforce Management Advanced Scheduling expertise to assess and improve our existing scheduling configuration.
• You will work with WFM teammates, including schedulers, and technical partners to understand scheduling needs, review how UKG is currently configured, and identify opportunities to improve it.
• You will help implement and test approved changes, evaluate how well they work, and document the configuration and recommendations so the team can maintain and build on them.

Key Responsibilities:

• Review Existing UKG Configuration: Assess the current UKG Advanced Scheduling setup and how it supports operational scheduling needs. Identify gaps, inefficiencies, and opportunities to improve schedule generation.
• Recommend Scheduling Configuration Improvements: Work with WFM teammates and schedulers to understand scheduling requirements and recommend how UKG should be configured to support them. Evaluate appropriate scheduling methods and settings, which may include patterns, shift assignments, templates, rules, or schedule-generation parameters.
• Configure and Test Changes: Configure or support implementation of approved changes in UKG. Test and validate system behavior, review results with WFM stakeholders, and refine configuration as needed.
• Translate Requirements: Gather scheduling requirements and translate them into configuration recommendations or functional requirements for technical partners.
• Document and Handoff: Document configuration decisions, testing results, and recommendations so the WFM team can maintain the setup and continue improving it after the contract assignment.
• Use Forecasting and Operational Data: Apply working knowledge of workforce forecasts, staffing plans, and operational data to evaluate whether UKG’s scheduling setup supports expected needs.
• Analyze and Report: Analyze workforce and operational data to assess scheduling outcomes and identify relevant trends or gaps. Develop or update reports and dashboards as needed to support the configuration review and improvement work.
• Support Related Analysis: Perform targeted analysis to support UKG scheduling improvements and related WFM initiatives.

Qualifications:

• Hands-on experience configuring or optimizing UKG Pro Workforce Management Advanced Scheduling.
• Experience should include improving system setup, not only creating or maintaining schedules.
• Experience assessing an existing scheduling configuration, identifying opportunities for improvement, and validating the results of changes.
• Experience translating operational requirements into system configuration or functional requirements.
• Working knowledge of workforce forecasting or capacity planning, including how forecasted demand translates into scheduling requirements.
• 3-5 years of experience in workforce management, scheduling systems, operations analytics, or a related field.
• Strong analytical and problem-solving skills, with attention to detail and data quality.
• Clear communication skills and the ability to work with WFM colleagues, schedulers, and technical partners.
• Bachelor’s or Master’s degree in Data Science, Statistics, Operations Research, Economics, Engineering, Business, or a related field, or equivalent practical experience.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Data Science, Statistics, Operations Research, Economics, Engineering, Business, or a related field, equivalent practical experience will also be considered
• Proficiency in SQL and experience with Python and Pandas, or similar tools, for data manipulation and analysis.
• Experience building dashboards with Looker, Tableau, Databricks, or similar tools.
• Experience with other workforce management platforms, such as NICE.
• Experience in a large-scale, 24/7, service-based, fleet operations, or contact center environment.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website:  Denken Solutions Careers