DIRECTOR OF OPERATIONS

Overview Are you a collaborative leader ready to partner with a customer and team-focused organization? Do you possess extensive business and financial expertise with a knack for process optimization? If you’re skilled in communication and enjoy achieving optimal outcomes for both team members and customers, we want to talk to you! Ideal Director of Operations A Communicative Collaborator. With high communication standards you lead with responsiveness and accessibility. You emphasize the importance of working cross-departmentally, where you respectfully challenge ideas to drive collaboration. Accountable. You cultivate a culture where taking ownership of mistakes is the norm. Leading by example, you show that acknowledging and learning from errors is essential for growth and improvement. You maintain trust through verification and uphold a culture of individual and team accountability, ensuring adherence to established processes to promote efficiency and consistency. A Forward-Thinking Leader. You make consistent, decisive actions, and employ proactive strategies to align the department with market dynamics. Your effective delegation and ownership mindset ensure accountability. A Hands-On Leader. You are actively involved in day-to-day operations and do not shy away from digging in deeper. You masterfully balance being hands‑on and empowering your team, ensuring both guidance and autonomy. Relational. You value understanding people, treating team members and customers with empathy and respect, knowing that happy employees lead to happy customers which lead to happy owners. A Dedicated Problem Solver. With exceptional follow‑through and an inquisitive nature, you identify opportunities for improvement and seek to understand before implementing any changes. You rely on existing team expertise to grasp existing processes thoroughly. Proactive Prioritizer. With a structured and consistent approach, you manage your time effectively and ensure you’re always prepared. You can handle multiple priorities with ease. As a willing collaborator, our ideal Director of Operations develops strong relationships with team members, customers, and vendors. You swiftly uncover various solutions and collaborate with the leadership team to determine the optimal approach. Leveraging your business acumen, financial expertise, and operational prowess, you enforce efficient processes and deliver outstanding customer service. Responsibilities Acts as a strategic partner to the President, provides valuable insights informed by ongoing operations and key metrics. Collaborates across departments to build rapport and ensure alignment with objectives. Works closely with the Director of Finance to create and achieve operational budget objectives. Engages with legal counsel to ensure compliance with real estate law. Develops a robust regional team through strategic recruitment and partnership with an external HR firm. Oversees the creation and oversight of training protocols to nurture team development. Fosters managers’ transformation into exceptional leaders through a tailored hard and soft skill development. Directs daily property management operations, ensures optimal performance of all team members through hands‑on coaching, educating, and mentoring. Cultivates a profound understanding of existing processes and procedures, emphasizes their adherence and importance within the organization. First seeks to understand and then proactively identifies and explores potential areas for process improvement, leveraging current team members’ expertise. Champions the customer service experience, sets exacting standards for responsiveness, approachability, and genuine care. Ensures expense control through monitoring resources and efficient bidding. Ensures revenue targets are met through analysis and strategic initiatives. Maintains clear and consistent expectations, ensures transparent communication and alignment with team members to reach goals. Manages all records to foster an organized and efficient documentation system. Full‑time, in‑person position based in Southfield, MI. Qualifications Required 5+ years of operations leadership experience (director level or above) 4-year college degree in Business Management, Economics, or other relevant degree Business acumen Financial acumen Preferred 10+ years of leadership experience (at any level) Kaftan Communities is a longstanding, family‑owned and operated property management company serving Metro Detroit, MI, since 1965. Founded by Melvin Kaftan and now led by Jeffrey Kaftan, our firm is dedicated to creating communities we would be proud to call home. With over 20 well-maintained communities and exceptional support staff, we ensure that residents’ needs are met. Guided by our core values and “three unique’s,” we are a professional property management and construction firm focused on providing superior living experiences. Why Work With Us? Kaftan Kares: our 3 pillars focused on Giving back to our communities Health and wellness for our team members and their families Team member fun Involved owners: They care and are passionate about this work and the team. Open communication: We foster an environment where everyone’s voice is heard. #J-18808-Ljbffr