Collections and Billings Specialist

Job Description

Job Description

We are looking for a Collections and Billings Specialist to support billing accuracy and recovery efforts for customer accounts in Tonawanda, New York. This Long-term Contract position is ideal for someone who can balance account follow-up, payment resolution, and customer communication while maintaining organized records and steady workflow management. The role will focus on both commercial and consumer collections, helping ensure timely payments and consistent billing support across a range of account types.

Responsibilities:
• Manage collection activities for commercial and consumer accounts by following up on past-due balances and encouraging timely payment resolution.
• Review billing records and account details to identify discrepancies, clarify outstanding charges, and support accurate invoicing.
• Communicate with customers by phone, email, or written correspondence to discuss account status, payment expectations, and available resolution options.
• Document collection efforts, payment commitments, disputes, and account updates in internal tracking systems to maintain complete records.
• Work with internal teams to address billing questions, resolve account issues, and improve the efficiency of collection workflows.
• Monitor aging reports and prioritize accounts that require immediate attention to reduce delinquency and improve cash recovery.
• Support credit and collections processes by evaluating payment history and escalating accounts when additional action is needed.• Experience handling collections for both commercial and consumer accounts.
• Working knowledge of billing practices, account reconciliation, and payment follow-up procedures.
• Familiarity with credit and collections processes, including delinquency tracking and account resolution.
• Ability to communicate professionally and confidently with customers regarding outstanding balances.
• Strong organizational skills with attention to detail in documentation and account management.
• Proficiency using business systems or spreadsheets to track account activity and collection status.
• Ability to manage multiple priorities in a deadline-driven environment.