Correspondence Specialist

Job Description

Job Description

Welcome to ACI, Your Employer of Choice Since 1989!

American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.
We work with some of the nation’s largest banking clients as an extension of their customer service department. We help their customers who have fallen into a delinquent status resolve these financial issues.

ONSITE ROLE - 100% in Office (Monday - Friday)

POSITION SUMMARY: Responsible for providing effective customer service for internal and external customers by processing written correspondence in accordance with internal policies and procedures while meeting client requirements. Including but not be limited to mail received by customers and third parties via US Postal Service, Fax or Email communications. Additional responsibilities would include: monitor, assess, and measure collectors' compliance with federal and state laws, and with client and company work standards, and provide meaningful feedback to improve collectors' productivity, compliance and overall performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process electronic and written correspondence as required by client
• Assist internal/external customers in accessing information, troubleshooting problems and resolving system inquiries.
• Photocopy and file customer correspondence as required by ACI and Client policies and procedures.
• Provide timely and accurate information to incoming internal/external requests.
• Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws.
• Adhere to communication transmittal requirements pursuant to client guidelines (encrypted portals or encrypted preferred method of transiting communications).
• Provide audit support.
• Conduct file audits to ensure that ACI meets or exceeds client standards for working accounts and provide feedback to operations and training departments to improve such performance.
• Initiate corrective and disciplinary actions when necessary to curtail collectors' violations of federal and state laws that are detected during call monitoring and log such violations.
• Participate in client call calibrations.
• Perform other duties that may be needed and/or assigned by management.
• Maintain a current working knowledge of relevant laws, regulations, and trends in the collection industry.
• Administer Progressive Compliance Disciplinary Process.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Previous compliance experience in a Collection or Banking environment
• Detail oriented individual demonstrating a high level of initiative and proven ability to work independently.
• Proficient computer skills using Microsoft Word, Excel, and PowerPoint.
• Thorough knowledge of federal, state, and local laws, regulations and rules governing collections.
• Ability to work as a team player while maintaining objectivity and impartiality from other departments.

• College degree preferred.
• Knowledge of CUBS Application System.

• Prolonged periods of sitting at a desk and working on a computer with multiple displays.
• Must be able to lift up to 15 pounds at times.
• Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone).
• Ability to speak proper English grammar and use proper telephone etiquette.
• Ability to hear.
• Simple/light grasping required of both hands 80% of the time.
• Typical noise level for work environment (moderate noise).
• Close vision required (clear vision on 15 inch or larger computer monitors).
• Typical noise level for work environment (moderate noise).

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time, and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

The pay scale for this position may vary if an applicant possesses experience outside of what American Coradius International LLC (ACI LLC) reasonably anticipates for this position.