Manager, Operations Support Service - Correspondence Administration

Supervisor, Operations Support Service Correspondence Administration (CA)

We are hiring a full-time Supervisor, Operations Support Service Correspondence Administration (CA) to join our growing team! The hours for this position are Monday Friday, 85.

This role is responsible for leading the day-to-day operations of the Correspondence Administration team within Operations Support Service, which handles the majority of incoming correspondence from policyholders, agents, and other external partners across multiple formats. Additionally, role will oversee system generated policy and correspondence print for policy holders and agents. This position ensures service level agreements are consistently met or exceeded, drives quality outcomes, and identifies opportunities for process improvement. The Supervisor plays a critical role in developing Associates, supporting career growth, and contributing leadership expertise to departmental and enterprise initiatives.

Key Responsibilities

• Manage departmental workflow to ensure all service level agreements (SLAs) are met or exceeded
• Create, maintain, and analyze reporting to measure performance against key performance indicators (KPIs)
• Track Associate performance and provide coaching, feedback, and performance guidance
• Identify, recommend, and implement process improvements to enhance efficiency and service quality
• Lead or serve as a subject matter expert on departmental and enterprise-wide projects
• Partner with Associates to support career development, skill-building, and leadership growth

Knowledge, Skills, and Abilities

• Strong understanding of leadership and management principles
• Basic knowledge of the life and disability insurance industry
• Ability to recognize improvement opportunities and develop effective solutions
• Experience managing projects from initiation through completion, including scope, resources, and timelines
• Proficiency in Microsoft applications, including Excel, Word, and SharePoint
• Understanding of reporting tools used to track department performance and KPI achievement
• Knowledge of budgeting principles, including creating, maintaining, and explaining budget variances
• Strong communication, organizational, and problem-solving skills
• Ability to lead, coach, and develop team members in a fast-paced environment

Education

Bachelor's degree (four-year college education) or equivalent experience

About Us

Americo: We're in this for life!

The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it's the people who make things work, so we hope you join us!

What you'll love about working at Americo

Compensation: Our competitive pay and robust bonus program, offered to all associates, will make you feel valued.

Learning and development: We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers.

Work-life balance: We value work-life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new mothers with a maternity leave program, along with paid STD and LTD.

Health and well-being: We commit to your health and well-being and are proud to offer comprehensive health and life insurance options, including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.

Future planning: Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education.

Giving back: We support several local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.

The fun stuff: Americo participates in the Kansas City Corporate Challenge, a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors to allow associates to step away from work and enjoy each other's company.

Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions. Plus, you'll receive complimentary paid parking near our Americo offices downtown parking is a premium, but we've got you covered.