Corporate - Business Support Coordinator Corporate - Business Support Coordinator

Business Support Coordinator

The Business Support Coordinator will have a vital role that is strategically aligned to support the field personnel with regards to inventory. This role will manage audits for technology, office supplies within the Field Service Building, webstore ownership for Outage Services, and support for the Outage Support team.

Essential Duties & Responsibilities

• Ensure technology received from outages:
  • Confirm device(s) is in working order, including but not limited to: MiFi; iPad; Case for iPad
  • Ensure all iPads are up to date with the latest iOS before outage season
  • Maintain proper charge levels for the iPads for outages
  • Collaborate with the team to guarantee proper documenting and tracking of all serialized inventory
• Manage the inventory level and master sheets within the Field Service building, including but not limited to: CORE cases and all ancillary items; iPads for CORE cases; iPads for new Engineers'; MiFis; Starlinks; Tech Boxes and all ancillary items; Clothing; Hard Hats; General Office Supplies
• Prepare technology audit before or after each outage season; locate lost or missing items; order required replacements, facilitate proper categorizations for all items, and add all categorized items to the applicable master sheets
• Coordinate each fiscal year with the subcontractor(s), ensuring accuracy when ordering with the vendor
• Assist with the revamp of the webstore items owned by Outage Services, which may include: Contacting vendors; Negotiating terms with vendors; Working with upper management on the new bundle concepts; Ensuring accuracy of the webstore; Creating and reporting on surveys conducted for the webstore
• Provide support for the additional roles within Outage Support team, such as, but not limited to: Scanning outage documentation and filing them electronically; Uploading external drive data onto the network; Forecasting inventory; Creating and compiling final field reports using Excel and macros
• Follow the document control, archival, and retention processes per department and corporate standards
• Support branding and document control awareness
• Establish min/max inventory levels for office supplies and adhere to the levels
• Utilize technology to enhance work efforts and prepare reports that represent data obtained through various platforms
• Participate and facilitate department and project initiatives
• Actively support the continuous improvement of the role including processes and procedures
• Assist with the onboarding of new hire field personnel in correlation with this role
• Facilitate document control training and awareness
• Actively train new hires on the technology requirements as well as scanning and organization of the M Drive for post outage material
• Participate in training courses and programs as they relate to overall business and personal development, as well as product related developments
• Overnight travel (less than 10%) by land and/or air
• Perform other such duties as may be required

1. Other Duties and Responsibilities
   • Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources
   • Participate in proactive team efforts to achieve departmental and company goals
   • Contribute to building a positive team spirit
   • Communicate effectively with subordinates and management at all levels
   • Protect confidential information by not communicating, disclosing to, or using for benefit of third parties
   • Comply with all company policies and procedures
   • Engage in conflict resolution, on an as needed basis
   • Maintain the highest degree of honesty, integrity, and professionalism at all times

1. Knowledge, Skills & Education
   • Education and/or Experience: Associate degree from an accredited institution with at least two (2) years of related experience and/or training is preferred. An equivalent combination of education and experience will be considered.
   • Language Skills: Ability to read, analyze, and interpret general business metrics and procedural documentation. Ability to effectively present information and respond to questions from groups of managers, clients, customers, suppliers, and the general public.
   • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
   • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
   • Computer Skills: Knowledge of databases, spreadsheets, and electronic mail. Proficiency in Microsoft Office (Word, Excel, Visio, Power Point, Outlook) Software and Document Management Software.

1. Physical Demands & Work Environment

   The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk and hear. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 40 pounds. The employee is occasionally exposed to toxic or caustic chemicals. The employee's working environment may be loud. The employee may be required to adhere to Mitsubishi Power and the customer's safety procedures including but not limited to, the use of personal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection).

1. Revision History

   Revision - Effective Date - Document Change Summary

   R0 - 01/21/2026 - Original Issue