Senior Implementation Manager - Specialty Pharmacy

Job Description

Senior Manager, Launch Technology & Data Implementation

Specialty Pharmacy and Patient Services

Travel: Up to 50%

About the Opportunity

This highly visible, client-facing position sits at the intersection of specialty pharmacy operations, healthcare technology, data integration, reporting, and launch strategy. You will work directly with biopharma manufacturers and internal teams to ensure every new program has the systems, connectivity, data flows, and reporting infrastructure needed for a successful launch.

This is an ideal opportunity for a pharmacist with expert-level CareTend knowledge who understands how patient journeys translate into practical technology and data requirements.

What You’ll Do

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• Lead the technology, data, connectivity, and reporting workstream for new specialty pharmacy product launches
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• Serve as the primary technical and data subject matter expert throughout launch planning and implementation
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• Partner directly with biopharma manufacturers to evaluate program designs, requirements, risks, dependencies, and technical feasibility
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• Translate manufacturer expectations and patient-service workflows into clear system, integration, data, and reporting requirements
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• Assess launch designs for scalability, data-capture needs, reporting impact, implementation risk, and vendor dependencies
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• Coordinate with technology, pharmacy operations, analytics, compliance, account management, CareTend, WellSky, and external integration partners
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• Oversee readiness for file-based data exchanges, SFTP connections, APIs, system integrations, data validation, reconciliation, and launch testing
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• Develop and maintain data requirements, file specifications, connectivity maps, testing plans, and implementation documentation
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• Ensure technical requirements align with program contracts and manufacturer expectations
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• Prepare presentations and materials that educate stakeholders, clarify decisions, and build alignment
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• Participate in client meetings, implementation discussions, vendor sessions, and virtual or in-person launch summits
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• Help standardize launch templates, documentation, and processes to support a scalable launch-excellence model
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• Partner with leadership and operational teams to incorporate AI and automation into new programs from day one
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Your Background

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• Doctor of Pharmacy or Bachelor of Pharmacy degree from an ACPE-accredited institution
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• Active pharmacist license or eligibility for pharmacy licensure
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• At least two years of experience as a practicing licensed pharmacist
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• Expert-level CareTend knowledge required
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• Strong understanding of specialty pharmacy operations and patient journeys, including intake, enrollment, reimbursement support, dispensing, fulfillment, and ongoing patient services
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• Experience with healthcare technology, data management, or specialty pharmacy data operations
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• Experience supporting data feeds, SFTP connectivity, APIs, system integrations, and reporting infrastructure
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• Ability to translate pharmacy workflows into technical, data, and reporting requirements
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• Demonstrated experience providing consultative, client-facing guidance to biopharma or manufacturer partners
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• Strong project-management, presentation, communication, and documentation skills
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• Ability to manage competing priorities and meet launch deadlines
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• Proficiency in Microsoft Excel, PowerPoint, and Word
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• Ability to travel up to 50%
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Preferred Experience

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• Experience with AI or automation tools in healthcare or pharmacy operations
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