Shift Lead

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Shift Lead Position Profile The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues. The right person for this job takes great enjoyment in: Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients. Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Day-to-day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity. Helping create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, where associates do their best and feel good about being a member of the team. Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolving client issues. Assisting in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling. Ensuring compliance with all practice policies and procedures. Ensuring adherence to Banfield dress and grooming guidelines. Responsibilities Day‑to‑day supervision of the team, ensuring quality medical care and exceptional client service. Promote and model best practices, support staff development, schedule associates, and maintain compliance with all policies and procedures. Serve as a liaison between the practice manager, chief of staff, associates, and clients to maximize productivity, profitability, and client satisfaction. Qualifications Must believe preventive care is the best and only way to achieve a long and healthy life for each pet. Must embrace and thrive on providing exceptional client and pet experiences. Must be available to work weekend and evening shifts. Must be comfortable working in an environment with loud noise and strong smells. Must be 18 years of age or older. Must have a minimum of two years of veterinary hospital experience. Pay Range $18.50 - $23.64 Hourly Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs) Paid Time Off and Holidays Top‑Tier Mental Health and Well‑Being Resources (free coaching and counseling) Associate Life Insurance (company‑paid) & Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave (birth and adoption) Continuing Education Allowance (for Eligible Positions) Back‑Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts on products and services EEO Statement Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination. #J-18808-Ljbffr