Logistics Coordinator

Customer Service And Operations SpecialistIn this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.*This is an on-site position in Atlanta, Georgia. Must be able to operate a forklift.Essential Job FunctionsCustomer ServicePlace new bookings and route the shipment to meet service and maximize profitProblem solve with customers and vendors (airlines and pickup / delivery agents)Serve as an additional point of communication for all customer service and documentation-related mattersCoordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agentsMonitor shipments from order entry through delivery to ensure on-time performanceCorrespond with customers extensively via phone, e-mail and websiteAssist our employee drivers, agents, and carriers in obtaining critical informationContribute to team effort by executing tasks delegated to you as neededManage and distribute a high volume of incoming calls and emailsQuickly and reliably resolve logistics service issues with confidence, escalating to managers when necessarySupport new and existing customer accounts to foster business developmentBuild and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilitiesPresent customers with effective, customized, cost-efficient transportation solutions to achieve service objectivesPrepare quotes for customers and vendorsFollow communication procedures, guidelines, and policies closely to achieve customer objectivesOperationsUnderstand and apply knowledge of unique freight handling characteristics and delivery requirementsProvide a high level of accuracy in order documentation, be very detail-orientedSuggest improvements to business process and procedures when applicablePerform tasks such as gathering and analyzing data via excel spreadsheetsScrutinize vendor invoices our accounting team deems questionableQualifications And Education RequirementsFull Time + Overtime available: 1200 - 2100 EST (Mon-Fri)Hard-working, team-oriented individual that thrives under pressure and against deadlinesHolds self to the highest degree of personal integrityAble to multi-task and prioritize time and workload in a fast-paced environmentSelf-motivated; able to work both independently and within a team environmentDemonstrated time management, organizational skills and consistent follow-throughExcellent written and verbal communication skillsComputer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applicationsGeographical knowledge of the U.S.Starting pay is $21.00/per hour.Physical RequirementsThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.What We OfferMedical, Dental, and Vision insurance401k + matching contributionHSA + matching contributionPaid Time OffLife InsuranceEmployer-paid short and long-term disability insurance...and more!Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.