Client Experience Associate

Renier Hotopp Law Offices, LLC On-site | Monday–Friday, 8:30 AM – 5:00 PM CST Full-Time | Compensation: Based on Experience Build and Lead Client Experience in a Growing Family Law Firm Renier Hotopp Law Offices is seeking a Senior Client Experience Associate to take ownership of the client journey and help strengthen our systems, communication, and collections processes. This is not an entry-level role. We are looking for a confident professional who can manage client relationships, handle high-pressure conversations, and contribute to building a stronger, more efficient client experience program. If you have experience in client success, account management, collections, or legal client services and you’re comfortable having direct conversations about expectations and payments, this role is for you. About The Firm Renier Hotopp Law Offices is a boutique Wisconsin family law firm with offices in Burlington and De Pere. We focus exclusively on divorce, custody, and family law matters, providing compassionate guidance and results‑driven representation. Who You Are Confident and comfortable having direct conversations with clients Able to stay composed when dealing with frustrated or high‑emotion situations Strong sense of ownership and accountability Business‑minded—you understand how client experience impacts revenue and retention Proactive, resourceful, and solutions‑oriented Why Join Us High‑impact role with growth potential Collaborative and supportive team environment Opportunity to help build and improve a critical function within the firm What Success Looks Like Clients feel informed, supported, and confident throughout their case Strong response times (within 24 hours) Increased positive reviews and client satisfaction scores Improved collections and reduced outstanding balances Clear, organized communication across clients and the internal team Compensation $55,000 - $70,000/year #J-18808-Ljbffr