Guest Service Coordinator

Automotive Guest Service CoordinatorGuest Service Coordinators at Headquarter Hyundai play a vital role in engaging with service leads generated through various online marketing campaigns, the dealer website, and incoming calls. This dynamic and fast-paced environment offers a wide range of opportunities for personal growth and professional development.Job Benefits:We offer a positive and professional work environment with top-notch training opportunities. We strongly believe in the development of our employees through continuous training and promotion from within. Our dedicated team members enjoy a range of exceptional benefits, inclusive of:A collaborative team atmosphereComprehensive Medical/Dental/Vision Insurance coveragePaid Vacation Time after one year of serviceAccess to 401(K) with matching contributionsResponsibilities (include but are not limited to):Cultivate and maintain relationships with previous customersMonitor and engage with potential leadsMaster and adhere to call and email scriptsSchedule, confirm, and follow through on appointmentsConduct surveys with customersBe prepared to address any customer inquiriesUtilize CRM software to document all interactions with customersCollaborate effectively with management and the service teamOther tasks as assignedRequirements:Adhere to the company's dress code policyDemonstrate excellent customer service and communication skillsWhile a Business Development Center background is not required, it is preferredShowcase strong multi-tasking and organizational skillsPossess basic computer proficiency and phone skillsCollaborate effectively with team membersAvailability to work flexible work schedule, including evenings, weekends, and holidays is requiredAdditional Posting Information:This posting may be closed on or before the listed closing date upon filling the vacant position(s). This job description is not intended to cover all duties. Responsibilities may change at any time with or without notice.We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.