Customer Care Coordinator

Job Description

Job Description

Customer Care Coordinator

Quest International, Inc. – Irvine, CA

Location: Irvine, CA – 100% onsite
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay: $20.00–$24.00 per hour
Employment: Full-time, temp-to-hire

About the Position

Quest International is looking for a Customer Care Coordinator to support our customers and Field Service team.

This is a phone-based customer service position. You will answer customer calls, create service requests, help coordinate technician appointments, follow up on open requests, and keep customers updated.

Responsibilities

• Answer incoming customer calls
• Create and update service tickets and work orders
• Help schedule technicians and service appointments
• Follow up on open customer requests
• Provide customers with status updates
• Handle customer questions and concerns professionally
• Maintain accurate customer and service information
• Use email and company computer systems to document activity

Qualifications

• Strong customer service and communication skills
• Comfortable speaking with customers on the phone throughout the day
• Basic computer skills
• Strong organization and follow-up skills
• Able to manage multiple requests at the same time
• Able to work onsite in Irvine Monday through Friday

Previous experience in customer service, call centers, scheduling, dispatch, administrative support, or service coordination is helpful.

Experience with CRM, ERP, ticketing, or service-management systems is a plus, but training is available.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Life insurance
• Other eligible company benefits

Quest International, Inc. is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, experience, and business needs.