Intimissimi Store Manager at its 1359 Broadway, NYC - IGC9 location

Job Overview:The Store Manager is a people and business‑oriented profile, the key reference point for the store team responsible for overseeing efficient store operations. With a focus on client service, fashion expertise, and team training, Store Managers lead their teams with passion, innovation, and professionalism. Key Responsibilities Ensure compliance with company policies and procedures. Demonstrate sales leadership by playing an active role on the sales floor, engaging with top clients, and ensuring the highest level of customer service. Enforce exceptional customer service, maximizing and expanding customers’ portfolios while multitasking in a dynamic, fast‑paced environment. Ensure client follow‑up by the Sales Team, providing customized proposals tailored to their needs. Achieve and exceed personal sales and productivity goals agreed upon with the District Manager. Represent the brand’s standards for a high‑level customer experience. Mentor the team, inspiring and leading through product knowledge and brand awareness. Proactively follow current competitors and fashion trends. Attract, recruit, and retain a high‑performing team in an inspiring work environment. Promote brand awareness, establish store presence, and capture competitive market share through community outreach and company‑sponsored events. Operations Oversee processing of daily incoming and outbound merchandise requests and shipments. Implement business action plans with the District Manager to enhance sales for each product category and client tier. Maintain stock levels, communicate with the District Manager to ensure high sell‑through and alignment with new product launches. Operate the POS system, conduct email, opening, and closing procedures. Ensure store cleanliness, including sales floor, fitting rooms, cash desk area, and backroom areas; perform daily cleaning tasks such as dusting, wiping, sweeping, mopping, and sanitizing. Performance Management Train and communicate current collection knowledge to team members to ensure brand guidelines and seasonal strategy are understood. Use fashion expertise to inspire others and build collaborative partnerships in a team‑focused environment. Support the team in maintaining visual and housekeeping standards of the store. Conduct coaching and counseling sessions, review performance, and provide constructive, timely feedback. Oversee performance check‑in process, establish individual goals, and identify action plans for team members with the District Manager. Provide accurate monthly schedules and analyze peak hours for adequate floor coverage and timely payroll submissions. Communicate company KPIs and identify strategies to meet performance standards. Assist with store events, including planning and execution of promotional events, product launches, and initiatives to drive foot traffic and sales. Team Dynamic Act as liaison between Sales Leads and Assistant Managers, ensuring high‑quality customer service and efficient store operations. Provide training to Sales Leads and Assistant Managers, including cross‑department functions. Support new store openings across the US as part of team bonding opportunities. Participate in nationwide contests and other inter‑store competitions. Qualifications Eligibility to work in the US for any employer. High school graduate or equivalent. Minimum 4 years of experience in customer service and contemporary retail, preferred. Strong verbal and written communication skills. Commitment, self‑motivated and goal‑oriented. Problem‑solving ability. Flexible schedule, including nights, holidays, and weekends. People‑oriented with a genuine enjoyment of building guest connections. Physically able to lift in excess of 20 pounds, stand for long periods, bend, stretch, and engage in repetitive motions, including climbing a ladder and using a step stool. Compensation & Benefits Base salary plus monthly bonus based on budget achievement, store volume, and location. Medical insurance. Pet insurance. Paid time off. Paid parental leave (eligible). 401(k) matching. Pre‑tax commuter benefits for transit and parking (depending on city/state). Sign‑on bonus. Referral bonus. Employee discount. Free uniform. #J-18808-Ljbffr Oniverse