Call Center Representative

We are seeking a professional and customer-focused  2nd Shift Call Center Representative to join our team. This role is responsible for handling calls related to parking accounts, billing questions, facility access, and general customer support.

If you thrive in a fast-paced environment and enjoy helping people solve problems, we want to hear from you!

Key Responsibilities

• Answer and manage a high volume of incoming calls from customers, tenants, and garage staff in a timely and professional manner.
• Provide accurate information regarding parking rates, locations, policies, and general inquiries.
• Maintain call quality standards and ensure a positive customer experience.
• Troubleshoot and resolve issues such as access problems, lost tickets, and equipment malfunctions.
• Handle customer concerns professionally and de-escalate complaints when necessary
• Assist customers with billing questions, payment processing, permits, validations, and account inquiries.
• Update and maintain customer accounts accurately in company systems.
• Process payments and document all customer interactions and transactions.
• Ensure proper data entry and record-keeping for reporting and tracking purposes.
• Communicate with field and on-site staff to report issues and coordinate assistance.
• Dispatch service calls for maintenance, enforcement, or operational support as needed.
• Maintain clear and effective communication between customers, field staff, and management.
• Follow company policies, procedures, and call center protocols.
• Monitor and respond to emails or other communication channels as assigned.
• Support management with additional administrative tasks as needed.
• Maintain confidentiality and professionalism at all times
• Perform other duties as necessary or assigned.

Qualifications

• High school diploma or GED required
• Previous call center or customer service experience preferred
• Strong communication and problem-solving skills
• Ability to remain calm under pressure
• Proficient with computers and basic software systems
• Dependable and punctual with strong attendance record

Applicants will be required to pass a pre-employment criminal background check.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift 4pm-12am Thursday-Monday
• 2nd shift
• Tuesday and Wednesday OFF
• $.50 cents shift differential
• Holidays
• Weekends

We will run a 10 year background check.