Student Retention Specialist

Job Description

Job Description

Join a dedicated adult education public charter school team to execute high-impact retention and outreach strategies that support adult learner persistence, engagement, and attendance outcomes.

• Manage a caseload of adult learners to ensure consistent engagement, conducting one-on-one meetings to assess academic progress and address barriers to success.
• Maintain an active on-site classroom and common area presence to conduct check-ins, reinforce attendance standards, and support onboarding milestones.
• Execute high-volume daily outreach via phone, text, and email following an established communication cadence for absences and re-engagement.
• Document all learner interactions, interventions, and records accurately within Salesforce, LACES, or internal student information systems.
• Provide administrative support to the admissions team, including document verification, enrollment tracker management, and audit preparation to meet regulatory compliance requirements.
• Generate and analyze data reports regarding recruitment, enrollment, and attendance trends to refine retention strategies.
• Design, implement, and evaluate targeted action plans and retention initiatives aligned with institutional performance goals.

Requirements:

• Bachelor’s degree from an accredited institution or equivalent related field experience.
• 2–3 years of experience in academic advising, student services, counseling, or school enrollment/retention functions.
• Strong understanding of the unique challenges faced by adult learners and non-traditional students.
• Functioning knowledge of DCPS/DCPCS residency guidelines and procedures.
• Proficiency with Microsoft Office, Google Suite, and CRM platforms like Salesforce (familiarity with LACES or SLED is a plus).
• Excellent interpersonal, cross-departmental communication, and rapport-building skills with a diverse population.
• Strong organization and time-management skills to successfully handle tight deadlines under pressure.
• Ability to travel comfortably around Washington, DC for in-person meetings and operations.
• Must pass a federal criminal background check.

Benefits:
For more details on PrideStaff's Benefit offerings visit: 

Our mission:
Consistently provide client experiences focused on what they value most.

At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!

Company Description

Our mission:\r\nConsistently provide client experiences focused on what they value most.\r\n\r\nAt PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!