Billing Specialist

Wandercraft

Wandercraft provides equal employment opportunities (EEO) to all employees and applicants without regard to color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

At Wandercraft we pioneer intelligent robotics to help people do what they can't do.

We apply the most advanced robotics and AI to expand what's possible for humans in the fields of healthcare and now industry.

Founded in 2012, Wandercraft is globally recognized for creating the world's first self-balancing walking exoskeleton, Atalante X, which is used in more than 100 rehabilitation centers across four continents helping individuals with disabilities re-learn how to walk, with over a million steps taken each month.

Building on over a decade of real-world experience and a proprietary neural network trained on billions of steps, we're bringing mobility beyond clinical settings and into the home. Our personal exoskeleton, Eve, is a first-of-its-kind device designed to assist wheelchair users in standing and walking in everyday life.

Now we're expanding our platform to support industrial and assistive tasks with the Calvin family of humanoid robots. Built in just 40 days, Calvin-40 is designed to relieve factory workers from hazardous labor.

Future versions of Calvin will assist persons with reduced autonomy in their daily activities.

Our growth into home and industrial robotics opens new horizons while reinforcing our ability to scale innovation, improve reliability, and accelerate our impact, across our entire portfolio of products and industries.

From Paris and New York, our team of over 110 engineers, clinicians, researchers, and operators is united by one mission: to design robotics that improve human life, wherever people need them most!

We're not just hiring people: we're building a team of pioneers, curious minds and problem solvers who want to change the world, step by step.

Join us to shape the next generation of medical and humanoid robotics powered by AI and purpose.

Job Description

The Billing Specialist will be responsible for end-to-end billing and reimbursement for personal exoskeletons and physical therapy practices. This includes benefits verification, collecting clinical documentation from physicians, claims submission, denial management, appeals, payer enrollment, provider credentialing, and follow-up. The role also involves helping maintain consistent, well-documented billing processes as new products and care models launch.

This role reports to the Reimbursement, Access, and Policy Manager and works closely with clinical operations, revenue cycle partners, and external stakeholders. It is well-suited for someone who thrives in a fast-paced, mission-driven healthcare environment and is passionate about improving access to innovative care.

Key Responsibilities:

Personal Exoskeleton Reimbursement

• Conduct discovery calls during patient intake to determine whether candidates qualify for Eve
• Support benefits verification and prior authorization processes for personal exoskeleton candidates
• Collect and organize required clinical documentation from referring physicians — prescriptions, letters of medical necessity, and supporting chart notes — to substantiate prior authorization and claims
• Prepare, submit, and track claims related to personal exoskeleton devices
• Manage payer correspondence, denials, and appeals, including documentation assembly and follow-up
• Interpret payer policies and coverage criteria to support reimbursement strategy
• Maintain accurate records of claims status, outcomes, and payer feedback to inform future reimbursement pathways
• Maintain and promote strict adherence to HIPAA requirements and applicable privacy laws across all billing and reimbursement activities.

Physical Therapy Billing Support

• Support billing operations for affiliated physical therapy practices, including charge capture, claims submission, and payment posting
• Manage communication with EMR Billing Service and audit outsourced billing operations
• Manage payer enrollment and provider credentialing for existing and future hubs, including application submission, revalidation, and maintaining active provider status
• Assist with denial resolution and appeal preparation related to therapy services
• Collaborate with clinical and operational teams to ensure accurate documentation and coding
• Help identify billing trends, issues, and opportunities for process improvement
• Collaborate with Market Access Analyst and finance on revenue reporting

Operational & Strategic Support

• Track accounts receivable, help interpret claims data, and prepare summaries for relevant stakeholders.
• Contribute to standardized billing workflows that support future personal exoskeleton market expansion
• Contribute to internal reporting on reimbursement performance and payer behavior
• Work cross-functionally with clinical, operations, and reimbursement teams to support scalable growth

Preferred Experience

You are proactive, detail-oriented, and comfortable managing multiple priorities in a dynamic environment. You work well independently while collaborating closely with cross-functional teams. You are highly organized, adaptable, and bring a thoughtful, solutions-oriented approach to complex reimbursement challenges.

Strong written and verbal communication skills are essential, as this role involves frequent interaction with internal stakeholders and external payers. Most importantly, you are team-oriented and passionate about the company's objectives.

Required skills:

• Bachelor's degree required
• Experience in healthcare billing, reimbursement, or revenue cycle management strongly preferred
• Familiarity with claims submission, denials, appeals, and benefits verification
• Ability to interpret payer policies and reimbursement guidelines
• Strong organizational skills and attention to detail
• Experience working with physical therapy billing and/or DME reimbursement is a plus
• Healthcare billing and reimbursement workflows - Autonomous level
• Ability to interpret payer policies and coverage criteria - Autonomous level
• Strong data tracking and organizational skills - Autonomous level
• Clear, professional communication skills - Autonomous level
• Manage complex workstreams and implement sustainable solutions - basic knowledge
• Ability to support scalable billing processes - basic knowledge
• Experience coordinating billing activities across multiple payers and stakeholders - basic knowledge

Type of contract: At Will

Compensation: $50,000 – 60,000

Schedule: Full-time (40 hours/week)

Benefits:

• 4 weeks PTO
• Medical, dental and vision healthcare
• 401(k)

Location: Remote or Hybrid (Wandercraft HQ: 345 Park Avenue South, New York, NY 10010)

Additional Information

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