Medical Office Manager

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Essential Duties and Responsibilities

• Provide direct supervision and day-to-day leadership to practice staff, including Medical Assistants and Patient Specialists. 
• Ensure adequate staffing and coordinate coverage for employee absences, including sick and vacation time . 
• Function effectively in both clinical and administrative support capacities as needed to support practice operations. 
• Partner with leadership to identify operational challenges and opportunities and develop practical solutions to improve practice performance. 
• Monitor provider schedules to ensure appropriate utilization and achievement of established benchmarks; communicate concerns or barriers to leadership. 
• Evaluate staffing needs based on practice productivity, patient volume, and operational requirements, and make recommendations regarding appropriate staffing levels. 
• Ensure adequate provider and staff coverage to support patient needs and continuity of operations. 
• Participate in the recruitment, interviewing, hiring, onboarding, and orientation of new practice staff. 
• Ensure employee performance evaluations are completed in a timely manner, establish appropriate performance goals for supervised staff, and make recommendations regarding compensation adjustments when appropriate. 
• Oversee biweekly employee timesheets and monitor timekeeping activities for accuracy and compliance. 
• In collaboration with the Medical Director and executive leadership, identify provider-related operational concerns and assist with resolution, communication, and follow-up. 
• Collaborate with the Quality Manager and other appropriate team members on UDS, PCMH, ACO, Maine Health Home, and other quality initiatives. 
• Participate in meetings and initiatives related to quality improvement, operational efficiency, and patient care. 
• Evaluate workflows, systems, and processes to identify opportunities for greater efficiency, effectiveness, and continuous improvement. 
• Support the development and implementation of policies and procedures related to practice operations and patient service. 

Competencies

• Highly organized, proactive, detail-oriented, and goal-driven. 
• Strong leadership, supervisory, and interpersonal skills. 
• Ability to identify problems, analyze information, and develop practical solutions. 
• Ability to prioritize multiple responsibilities and work independently and efficiently. 
• Strong written and verbal communication skills. 
• Ability to work with and interpret large data sets with appropriate clinical guidance. 
• Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel. 
• Strong commitment to teamwork and collaboration within a multidisciplinary healthcare environment. 
• Excellent professional and telephone communication skills. 
• Commitment to improving patient care, service, and overall practice performance. 

General Expectations

• Demonstrate commitment to the mission, vision, and values of the organization. 
• Maintain a professional manner and consistently demonstrate respect, honesty, integrity, and dignity when interacting with patients, families, employees, providers, and other members of the healthcare team. 
• Promote teamwork and the continuous improvement of patient care and practice operations. 
• Maintain punctuality and use work time effectively. 
• Perform responsibilities in a conscientious, cooperative, accurate, and timely manner. 
• Maintain a professional appearance and conduct. 
• Protect the confidentiality of patient, employee, and organizational information and comply with all applicable confidentiality and privacy requirements. 
• Comply with the organization's Standards of Conduct, Compliance Program, policies, and procedures. 
• Demonstrate compliance with organizational standards as part of ongoing performance evaluation.