SR CUSTOMER EXPERIENCE COORDINATOR

Sr Customer Experience Coordinator Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries. Our close‑knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family‑friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal‑Tile. Duties and Responsibilities Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by the department. Respond promptly to customer inquiries through various channels, including phone, email, and chat. Work proactively to resolve customer issues and provide timely solutions. Coordinate communication with customers and associates. Serve as a Customer Experience Resource for other associates. May be responsible for some warehouse and inventory tasks. Maintain accurate and organized records of customer interactions and resolutions. Provide basic analysis and apply knowledge from experience or standard procedure to solve problems. Perform other duties as needed. Required Experience and Education Bachelor’s degree in a related field or equivalent education and/or experience. 0‑2 years relevant experience or equivalent education and/or experience. Competencies Applies conceptual knowledge of the theories, practices, and procedures within a discipline. Excellent communication, problem‑solving, and organizational skills. ​Able to multitask, prioritize, and manage time effectively. High level of integrity and discretion in handling sensitive and confidential data. Proficient using Microsoft Office Suite products. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include company match on 401k, employee purchase discount, and tuition reimbursement. Dal‑Tile is a proud supporter of our U.S. military, veterans and their families – Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant. Job Type Professional Opportunities Req ID 91488 #J-18808-Ljbffr Dal-Tile LLC