Product Specialist

Product Specialist

Why Solotech? To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.

The Product Specialist is responsible for serving customers on the phone, by e-mail and/or responding to requests made via the Internet. They will mainly take care of customers with special and/or specific internet orders, organize their orders, answer their questions, and follow up on their orders.

Your day will look like this:

• Receive customer calls in a courteous and professional manner to meet their needs for audio-visual equipment and services.
• Communicate with customers in an engaging manner using language they are familiar with.
• Field customer inbound sales opportunities via phone, email, and chat.
• Engages with customers through outbound activities.
• Establishes, develops, and maintains business relationships with current and prospective customers.
• Evaluates the customer's needs and proposes innovative technological solutions.
• Stays up to date with market trends, product applications, technical specifications, market conditions, external influences, promotional activities.
• Performs supply management and reports on customer activities.
• Performs follow up activities with customer such as after sale concerns and backorder filling.
• Share knowledge of Solotech's products, operations and internal competencies with the team.
• Help follow up on various customer files.
• Provide detailed information on a wide range of products and solutions sold.
• Handle objections and disputes effectively, using active listening and counter-proposal techniques to strike a balance with the customer (customer service).
• Develop and maintain in-depth knowledge of technologies and products sold, as well as a general understanding of all solutions offered by Solotech.
• Record transactions in a computerized system and ensure payment of purchases.
• Other duties as assigned.

Your profile:

• High School Diploma or GED
• Minimum 2 years' experience in audio-visual or electronics sales
• Variable working hours depending on opening hours.
• Excellent oral and written communication skills
• Ability to adapt to new technology.
• Able to work under pressure and meet deadlines.
• High attention to detail and organizational skills
• Ability to work in a team as well as independently.
• Strong customer service skills
• Knowledge of sound systems, lighting, video and/or videoconference control equipment

Physical Requirements: This is not an all-inclusive list but is intended to give an overview of the requirements for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job the employee is regularly required to: Continually: Sit, walk, speak, and hear Continually: Type, write, and read Occasionally: Stand, carry, lift, push, and reach up to 25 lbs. Work Requirements: Time will be spent in an office setting. Flexible work hours to support operations. Typical workweeks standard 40 hours. Environment may be fast paced.

Our offer to you:

• Competitive compensation and group insurance plan
• 401(k) with employer contribution
• Skills development activities and opportunities for career advancement
• Work environment conducive to personal health and well-being
• Employee assistance program
• Paid time off & referral program

Solotech is an equal opportunity employer.