Remote On-Call Tow Dispatcher

Job Description

Job Description

Company Overview: Join our team at Dacus Towing and Recovery, where we pride ourselves on delivering top-tier roadside assistance and towing services. We are seeking a motivated and customer-focused individual to manage overnight and weekend calls remotely, ensuring our customers receive professional service.  This position is primarily remote but does require in-person, in-office training and meetings. 

Mission 

To convert incoming calls and dispatch appropriate tow and recovery resources.

Outcomes  

• Answer 100% of inbound calls 
• Capture 100% of relevant information for each call 
• Deliver accurate quotes on 100% of calls 
• Dispatch tow and recovery resources within 5 minutes for 95% of calls 

Competencies 

Adapt and overcome
– Hardworking, adaptable, innovative, and flexible. Can-do mindset focused on overcoming challenges. 

Attention to detail – Does not let important details slip through the cracks or derail a project. 

Be real, be brave – Has the courage to say the hard things and remain true, honest, and loyal to one another. 

Calm under pressure – Maintains stable performance when under heavy pressure or stress. 

Coachable – Often solicits feedback and reacts calmly to criticism or negative feedback. 

Efficiency – Able to produce significant output with minimal wasted effort. 

Excellence or nothing – Committed to quality. Does the job right without cutting corners. 

Follow-through on commitment s – Lives up to verbal and written agreements, regardless of personal cost. 

Heart in everything – Cares deeply for customers, teammates, and community. Puts people first in every decision. Reduces stress for customers. 

Hungry and humble – Expects excellence. Stays tenacious like a dog with a bone. Always looking for ways to improve and innovate. 

Intelligence – Learns quickly. Demonstrates ability to quickly and proficiently understand absorb new information. 

Listening skills – Lets others speak and seeks to understand their viewpoints. 

Sense of urgency – Respond quickly to customer and business needs. 

Teamwork – Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. 

Work ethic – Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

Requirements:

• Age Requirement: Must be at least 18 years old.
• Remote Work Setup: Must have a reliable internet connection, and a suitable workspace free from distractions. Ability to download, install, and use essential dispatching and payment processing apps on personal devices (PC and/or smartphone). 
• Availability: Must be willing to work on-call shifts several nights per week and 1-2 weekends per month, including rotating holidays. 
• Communication Skills: Strong verbal communication skills and the ability to remain calm and composed during emergency situations.
• Attention to Detail: High level of accuracy in data entry and dispatching to ensure correct information is relayed to drivers and customers.
• Location: Position is primarily remote; however, applicant must be able to attend in-person, in-office training and meetings at our McPherson, KS office.

Benefits:

• Retirement Plan: Access to a 401k plan with up to a 4% company match, helping you plan for your future.
• Work Environment: Flexible, part-time on-call position allowing for a work-life balance that fits your schedule .

Hours:

• Part-time On-Call: The position requires availability for overnight and weekend shifts.