Front Desk Lead | Senior Living

We understand that finding a place to belong is important. At Wesley, we care about your development, we are committed to continuous improvement, and we all grow together. Wesley is a place where your energy and enthusiasm are welcome and your talents are developed. A placewhere you feel recognized, valued and rewarded. A place where you can dedicate yourself to caring for others, knowing that you are part of an organization that is equally dedicated to caring for you and your career. Our Total Rewards philosophy takes a balanced approach, designed to support employees at every stage of their career journey. We review our offerings annually to ensure they remain meaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation: Health & Insurance Benefits Employees, and their families if elected, can participate in medical insurance (full time and ACA eligible), dental (full time), vision (full time) and group life (employee only coverage - full time) Time Off & Holidays We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. The PTO accrual rate increases after two years of service and again after five years of service We offer 6 Paid Holidays (8 hours - full time, 6 hours - part-time per event, excluding on-call staff) and 1 Personal Holiday of Choice per year (excluding on-call staff) Retirement & Financial Well-Being Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule for the company match, and minors are ineligible for the company match Gain access to your net earnings when you need it with on-demand pay through Dayforce Wallet Perks & Wellness To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees for both emergency assistance and educational advancement A food and beverage discount of 50% is available to all employees at any Wesley bistro and marketplace Recognition That Matters The efforts and contributions of our valued employees are celebrated on our best-in-class recognition and reward platform, Inspire. Points earned for assorted reasons may be redeemed for a variety of merchandise, gift cards, cash cards, tickets, travel and other experiences selected by the employee Wesley is two-time winner of the LeadingAge Washington Excellence in the Workplace Award. This summary is intended to reflect the most reasonable and genuinely expected offering of benefits and other compensation for the posted job. The official website for all Wesley job postings is Wesley is not responsible for content on third-party job boards. Salary ranges, benefits and other compensation are subject to change. Enrich the lives of older adults through community, choice, and continuing care in the Front Desk Lead role. The Front Desk Lead serves as the initial introduction to Wesley communities. This includes residents, employees, vendors and visitors. Promotes exceptional customer focus in all interactions. Additionally, the Front Desk Lead supports new hires and ongoing quality of services by providing team oversight and training. Find your sense of belonging at Wesley! What you'll do: Supports new hires and ongoing quality of services by providing team oversight and training May support specialized billing for Care Center operations May assist with scheduling and other advanced administrative support needs May serve as the primary Front Desk team member during normal business hours. Cordially and professionally greets and direct residents, visitors, and team members via phone, in person and email Become familiar with team members role and/or functions in order to properly route calls, emails and in-person inquiries Establish and maintain professional relationships with residents, team members, visitors and vendors Ensure adequate inventory of office supplies, organization of workroom and business machinery Ability to view and coordinate meeting room activity, scheduling, publishing and disseminating related information as needed Perform administrative support such as record management, reporting, mail distribution, invoicing, and database management Assists in ensuring the safety of residents, team members, and visitors by identifying and reporting potential safety hazards to appropriate managerial staff. Reports on resident emergency responses (RER) Perform other duties and projects as assigned What you'll need: Proficient use of multi-line telephone and ability to use radio Pleasant demeanor and excellent interpersonal skills. Ability to handle frequent interruptions and hostile and emotionally upset customers in a mature, sensitive and professional manner Exemplify leadership skills to motivate and encourage teamwork to accomplish administrative goals and objectives Proficiency in Microsoft Office suite Be receptive to learning and training staff on innovative technology solutions Must be self-motivated and possess the ability to work independently organizing, prioritizing and coordinating multiple tasks to completion Ability to maintain confidentially at all times regarding residents and business matters Demonstrated ability to read, write, speak and understand the English language to communicate with residents, visitors and team members Salary Range: $22.25 to $32.72 per hour