Maintenance Production Manager

SUMMARY: The Maintenance Production Manager directs, and coordinates scheduled maintenance projects quality control, ensures a high level of service, meets budget standards, assures maximum use of service personnel, equipment and materials, and assists field personnel in carrying out their responsibilities. Reports directly to the Operations Manager, working with an assigned Account Manager.

DUTIES AND RESPONSIBILITIES:

• Responsible to create schedules for Company assigned properties using the established schedule Company template.
• Responsible to complete schedules (4) weeks prior to function start for each service category; aeration, pruning, fertilization, spring clean-up, fall clean up
• Modify schedules as necessary to meet client needs or requests and update as such on schedules
• Update all schedules daily for completed services
• Responsible to accurately complete own administrative forms, including daily personal time sheet while in the field and turn into Administrative Staff by 7:00 a.m. the following morning.
• Provides necessary documentation to ensure extra work is billed in a timely manner using job costing template
• Track site visits using Company created templates on a daily basis
• Visit and review all Company assigned properties on a weekly basis to a level of 90% or greater.
• Manage accounts as primary field manager for all Company assigned properties within their territory for:

Quality Control - Number of client driven work orders
Property Audits - reviewed and graded by Operations Manager, General Manager or Account Manager.
Budgeted job costing by client/territory as generated by bid sums and daily tracking in job costing.
Key Point of Contact - for all B and C clients within their assigned territory. Includes managing all client requests, site visits with client(s), work order requests

• Responsible to review sites and report improvements for remedial tree care work to General Manager and all other improvements to Enhancement Manager - using work order system for tracking
• At the direction and request of Operations Manager, measures properties for bids requested for landscape maintenance
• Acquires all data for all assigned territory clients under Client Management for services performed by Company; sunscald, mulch in beds, annual flowers and tree counts, flower photos and keeping data base current
• Participate in on-call rotating shift as directed by the Company
• Upholds a client retention level in their Company assigned territories to a level of 90% or greater.
• Responsible to inform Operations Manager and Account Manager of any changes in job expectations and billing requests on assigned properties
• Follows all company safety directives

SUBORDINATE MANAGEMENT

• Review all daily completed paperwork and work orders for all Company assigned employees within their territory and turn into Administrative staff by 7:00 a.m. daily
• Complete attendance documents for subordinates daily each morning for vacation requests, tardiness, leaving early and absences and turning into Operations Manager the same day
• Performs work site inspection to ensure work is performed to standards of quality using the Company established Site Visit Reporting system and turning into Operations Manager daily, AFTER requesting work orders for items needed from site audit.
• Oversees, manages and redirects subordinates to improve job quality
• Manage all equipment distribution for subordinates in their assigned territory using Company templates and forms, which includes distribution and collection of all tools, equipment, supplies within their assigned territory for their subordinates.
• Review trucks of all subordinates every Friday to ensure cleanliness, safety, security of Company assigned equipment etc.
• Coordinates manpower and oversees all subordinated within assigned territory.
• Assist first line personnel (Crew Leaders) in carrying out their duties and client requests or instructions provided through work orders.
• Recommends in conjunction with Operations Manager all disciplinary actions for subordinates
• Assists in the screening and hiring within assigned area with the approval from the Operations Manager
• Evaluates performance of crew leaders and members and reports back to Operations Manager
• Consistently responsible for training subordinates with Company expectations, procedures and policies
• Responsible for bringing on new employees as needed

QUALIFICATION/REQUIREMENTS:

• High school diploma or equivalent
• Landscape and/or irrigation experience preferred
• Bilingual in Spanish required
• Able to work effectively as a team and assist wherever the greatest needs may be
• Excellent written and verbal communication skills
• Ability to work extended hours, including nights and weekends
• Ability to lift up to 50 lbs. using proper lifting techniques
• Regularly required to sit, stand, bend, reach and move about the facility and our customers' facilities
• Valid driver's license with clean driving record
• Travel by automobile required approximately 75% of time

BENEFITS:

• Competitive salary based on experience
• Medical and dental insurance benefits
• Company-sponsored Group Term Life & Short-Term Disability insurance
• 401k retirement plan with company match
• Paid vacation

Groundmasters Landscape Services LLC (a Winter Services Company) is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state and local laws.