General Manager (GM)

Job Description

Job Description

General Manager — Lead a Flagship Sky Zone Park

Location

Fairfax, Virginia/ Fair Oaks Mall

Job Type

Full-Time (Exempt)

Reports To

Franchise Ownership

Target Earnings

$75,000 – $85,000+ total compensation (Base Salary + Performance Bonus)

Bring the Energy. Lead the Team. Grow the Business.

Ready to run a high-energy entertainment destination where packed weekends, birthday parties, group events, and unforgettable guest moments all come together? Sky Zone Fair Oaks is a 56,700 sq. ft. flagship park inside Fair Oaks Mall, featuring attractions, birthday party suites, ninja courses, and major growth potential. We are looking for a hands-on General Manager who can fire up a large team, create an outstanding guest experience, and drive the results of a multi-million-dollar business.

Your Mission

As General Manager , you will set the pace for the entire park. You will own daily operations, team performance, safety, guest experience, sales momentum, and financial results—while creating a culture where team members are excited to show up and guests are excited to come back.

This is the right role for a leader who loves action, thrives on accountability, and knows how to turn a busy facility into a well-run, guest-focused business.

What You’ll Do

1. Drive the Business Forward

· Own the Numbers: Lead the park’s P&L and push performance across memberships, birthday parties, group events, facility buyouts, and concessions.

· Run a Tight Operation: Keep labor, capacity, supplies, expenses, and daily execution aligned so the park runs smoothly when it matters most.

· Turn Targets into Wins: Rally sales, marketing, and operations around weekly goals and clear action plans.

2. Build a Team That Wins

· Set the Vibe: Lead an energetic, accountable culture for a large team of managers and frontline team members.

· Grow Great Leaders: Recruit, train, coach, and mentor Assistant General Managers and Team Leads so talent keeps moving forward.

· Keep Everyone Aligned: Set clear expectations, give direct feedback, and keep scheduling, reviews, and employee relations on track.

3. Keep the Park Safe, Clean, and Ready

· Lead Safety Every Day: Keep safety front and center through clear protocols, equipment checks, ASTM compliance, and timely incident reporting.

· Make the Park Shine: Lead daily walkthroughs that keep the facility clean, attractions operating, and every area ready for guests.

· Stay Inspection-Ready: Ensure the park meets local health, fire safety, and commercial facility code requirements.

4. Create Guest Moments People Remember

· Wow the Guests: Lead the team to deliver standout service, strong satisfaction scores, and fast, professional guest recovery.

· Grow Local Buzz: Build relationships with schools, youth sports organizations, and community partners through events and Spirit Nights.

Why You’ll Be Excited to Join

· Competitive base salary plus uncapped monthly or quarterly bonus potential tied to sales and P&L performance.

· Paid time off and company holidays so you can recharge.

· Real growth potential within a fast-growing franchise network.

What You Bring

· Proven Operator: 3–5+ years as a General Manager or senior operations leader in high-volume hospitality, entertainment, retail, fitness, or a similar guest-facing business.

· Financial Acumen: Confidence managing venue-level P&L, setting targets, and driving revenue and cost performance.

· People Leadership: Experience leading large teams of 50+ employees with a focus on engagement, accountability, and retention.

· Sales Mindset: Experience with memberships, recurring revenue, events, parties, or high-volume sales is preferred.

· Operational Availability: Willingness to lead during peak business periods, including weekends, evenings, and holidays.

· Education: High school diploma required; associate or bachelor’s degree in business administration, Management, Hospitality, or a related field preferred.

Ready to Jump In?

If you are a high-energy operator who loves leading teams, building momentum, and creating memorable guest experiences, we want to hear from you.

Sky Zone Park a Family Entertainment Center

Company Description

Sky Zone Park a Family Entertainment Center