Facilities Dispatcher - Bilingual (Spanish)

Job Description

Job Description

Call Center Manager – Facilities

Location: Long Island City, NY (Fully Onsite)
Salary: $60,000 - $65,000

We are seeking a highly organized and customer-focused Lead Receptionist / Operations Coordinator to support a fast-paced operations team. This role serves as the central point of contact for employees, supervisors, and clients, managing high-volume calls, staffing requests, scheduling, and operational support.

Responsibilities

• Manage high-volume inbound calls and emails
• Coordinate daily staffing assignments and schedule coverage
• Serve as the primary point of contact for employees and supervisors
• Track attendance, employee schedules, and staffing needs
• Resolve timekeeping and payroll-related issues
• Maintain accurate records and operational reports
• Support onboarding and employee administration
• Prioritize multiple tasks in a fast-paced environment

Qualifications

• Bilingual Spanish required
• 3+ years of experience in a call center, customer service, dispatch, reception, or operations environment
• Leadership, team lead, or supervisory experience preferred
• Strong organizational and multitasking skills
• Advanced Microsoft Office, including Excel
• Excellent communication and problem-solving abilities

This is an excellent opportunity for someone with call center or customer service leadership experience who enjoys working in a high-energy environment and keeping operations running smoothly.