Leave of Absence Specialist - HR Operations - San Jose (Third-Party Associate)

Leave of Absence Specialist - HR Operations - San Jose (Third-Party Associate)

Location: San Jose

Employment Type: Third-party Associate

Job Code: A201064

Responsibilities: The HR operations team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. As a Leave of Absence Specialist, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience.

LOA Data Collection & Governance - Manage routine leave of absence management workflow with high quality. - Ensure data accuracy per payroll cycle; monitor data quality over time and troubleshoot data discrepancies (e.g., mismatches between leave requests and payroll deductions) with cross-functional teams. - Ensure data completeness and consistency through regular data cleaning (e.g., resolving duplicate entries, standardizing leave types, validating date formats) and establishing data governance rules (e.g., defining LOA data metrics, updating data dictionaries).

Pay Audit & Leave Pay Calculation - Perform pay audits for employees on leave, including validation of paid leave, unpaid leave, salary continuation, benefit deductions, offsets, and corrections. - Coordinate with payroll to confirm accurate and timely pay processing for employees on leave. - Identify payroll discrepancies related to LOA and work with payroll, vendors, and internal teams to resolve issues promptly. - Maintain clear documentation of pay calculations, audit findings, adjustments, and follow-up actions.

LOA Data Analysis & Trend Identification - Conduct descriptive, diagnostic, and predictive analysis on LOA data: - Descriptive: Track key LOA metrics (e.g., total LOA cases per quarter, average leave duration by type, department-wise leave rate, approval/rejection rate). - Diagnostic: Investigate anomalies (e.g., sudden spikes in medical leave in a specific team, unusually long unpaid leave) and identify root causes (e.g., workplace stress, seasonal illnesses, policy gaps). - Predictive: Forecast future leave demand (e.g., peak parental leave periods, Q4 sick leave trends) to support workforce planning.

Reporting & Visualization - Develop regular (weekly/monthly/quarterly) LOA reports and dashboards for stakeholders (HR leaders, department managers, executives). - Translate complex data insights into clear, actionable recommendations. - Present analysis results in meetings (e.g., quarterly HR reviews) and tailor communication to non-technical audiences.

Cross-Functional Collaboration - Partner with payroll teams to ensure LOA data integrates with payroll processes (e.g., accurate calculation of paid leave wages, deduction for unpaid leave). - Work with cross functional stakeholders and support LOA related workflow e.g. offboarding, reasonable accommodation etc. - Liaise with tech teams to enhance HRIS functionality for LOA data tracking (e.g., adding custom fields for leave reason codes, automating leave request workflows).

Qualifications: Minimum Qualification(s): - 3+ years of experience in LOA administration, benefits operations, payroll operations, or HR operations, with hands-on experience managing leave workflows and pay-related processes. - Demonstrated ability to perform pay audits and leave-related calculations accurately, with strong attention to detail to catch and resolve discrepancies. - Proven problem-solving skills: able to identify process gaps, data inconsistencies, or operational issues during day-to-day execution and take initiative to resolve them. - Experience leveraging AI tools or automation technologies to streamline and improve HR/LOA operational workflows. Preferred Qualification(s): - Strong collaboration skills: able to work effectively with payroll, vendors, benefits teams, and internal stakeholders to drive timely resolution. - Excellent attention to detail and time management: able to prioritize multiple cases and deadlines in a fast-paced operations environment. - Familiarity with HRIS platforms (e.g., Workday, ADP) and leave management systems. - Experience working in a global or large-scale organization, with familiarity with US leave policies (e.g., FMLA, state-specific leave laws).

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice This is a temporary position. You will not be an employee of TikTok. You will be an employee of a third-party agency. As of the date of this posting, a good faith estimate of the hourly rate range for this position in the selected city is $30 - $50. Placement in the range depends on a number of factors, including a candidate's qualifications, skills, competencies, experience and location. Your benefits, if any, will be provided by your contracting vendor/agency. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.