Customer Service Representative

Job Description

Customer Service Representative with Trucking or Logistics Experience

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My name is Bill Stevens, and I have a new twelve month plus Customer Service Representative opportunity available for a major firm located in Kearny, New Jersey that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me. The work week schedule will be onsite. The shifts for these roles will be 11:00 AM -7:00 PM or 12:00 PM – 8:00PM.

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The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals.

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This position pays $25.00 to $30.00 per hour on a w-2 basis for a forty-hour work week.

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Position Overview:

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Our client is seeking an experienced Customer Service Representative with a background in either the trucking, transportation, cargo, freight, distribution, or drayage industry. The successful candidate will serve as a primary point of contact for customers, drivers, dispatchers, warehouses, terminals, and internal operations personnel, ensuring shipments are coordinated efficiently and customers receive timely and accurate updates.

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This is an excellent opportunity for someone who understands the daily demands of a transportation/logistics environment and is comfortable working in a fast-paced operation where communication, follow-through, and attention to detail are essential.

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Responsibilities:

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Serve as the primary customer-service contact for transportation, trucking, freight, cargo, and drayage customers.

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Communicate with customers regarding shipment status, pickup and delivery appointments, delays, exceptions, and delivery schedules.

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Track shipments and provide accurate, timely updates to customers and internal operations.

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Coordinate closely with dispatchers, drivers, warehouse personnel, terminals, carriers, and customers.

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Enter and maintain shipment information, customer requests, delivery information, and related documentation in transportation/logistics systems.

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Handle customer inquiries, complaints, service issues, and shipment discrepancies professionally and efficiently.

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Assist with scheduling pickups and deliveries and resolving appointment or routing issues.

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Monitor shipments for delays, missed appointments, equipment issues, and other exceptions and communicate these issues to the appropriate parties.

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Review and process transportation documentation such as Bills of Lading (BOLs), Proof of Delivery (POD), delivery receipts, load information, and related paperwork.

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Work with operations and dispatch to resolve problems and keep customers informed.

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Maintain accurate records and follow established company procedures.

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Provide general administrative and operational support to the transportation/logistics team as needed.

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Qualifications:

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Minimum of Five years of customer service experience within the transportation, trucking, freight, cargo, distribution, logistics, or drayage industry.

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Strong understanding of transportation and logistics operations.

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Experience communicating with drivers, dispatchers, customers, warehouses, terminals, or carriers.

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Strong telephone and email communication skills.

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Excellent follow-up and problem-solving abilities.

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Ability to manage multiple shipments, customer requests, and priorities simultaneously.

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Strong attention to detail and accurate data-entry skills.

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Experience with transportation management systems (TMS) or other logistics software preferred.

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Familiarity with transportation terminology, including BOL, POD, ETA, pickup/delivery appointments, detention, demurrage, containers, chassis, freight, loads, and dispatch preferred.

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Proficiency with Microsoft Office, particularly Outlook and Excel.

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Candidate Profile:

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The ideal candidate will be a strong communicator. He / She should be comfortable dealing with customers while simultaneously coordinating with drivers, dispatch, warehouses, terminals, and internal operations to resolve shipment issues.

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The interview process will include an initial phone or virtual interview screening.

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Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume or please feel free to call me at any time with any questions.

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Regards

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Bill Stevens

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Senior Technical Recruiter

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PRI Technology

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Denville, New Jersey 07834

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P: View phone number on ziprecruiter.com

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P: View phone number on ziprecruiter.com

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View email address on ziprecruiter.com

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