Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily order coordination and customer communication for a busy transportation operation in New Jersey. This Long-term Contract position is ideal for someone who enjoys balancing customer support, accurate data entry, and shipment follow-up in a fast-moving environment. The person in this role will help keep service activities organized by managing order details, confirming schedules, and preparing key transportation documents while delivering responsive, attentive assistance.

Responsibilities:
• Handle incoming customer inquiries by phone and provide timely, courteous support related to orders, scheduling, and shipment updates.
• Enter and update order information with a high degree of accuracy to ensure service requests are processed correctly.
• Coordinate appointments and service schedules to keep deliveries and related activities on track.
• Monitor shipment status and communicate progress, delays, or changes to customers and internal teams as needed.
• Prepare, review, and maintain transportation-related documentation, including bills of lading and certificates of insurance.
• Use Microsoft Excel and related systems to organize records, track activity, and support daily reporting needs.
• Resolve routine customer concerns by gathering information, identifying solutions, and escalating issues when appropriate.
• Support operational continuity by maintaining organized files and assisting with process updates tied to order management workflows.• Experience in customer service, order entry, or a similar support role in a fast-paced setting.
• Strong ability to answer inbound calls professionally while managing multiple customer requests.
• Accurate data entry skills with close attention to detail and documentation quality.
• Proficiency in Microsoft Excel and comfort working within computer-based tracking or order systems.
• Ability to coordinate appointments, manage priorities, and stay organized throughout the workday.
• Clear written and verbal communication skills for interacting with customers and internal teams.
• Familiarity with shipment tracking, transportation paperwork, or logistics support is preferred.