Customer Support Analyst (Fully Remote)
Undisclosed
New York, NY
- Remote job
Provide customer-facing support for hotel teams using a sophisticated, interconnected platform. Manage a high volume of cases across chat, email, and phone with strong service quality. Accountabilities: Own approximately 30 customer cases per day, resolving routine and moderately complex issues within service levels. Investigate root causes across workflows, payments, integrations, and platform configurations. Use AI tools to improve case investigation, drafting, and triage while validating AI outputs. Requirements: 1-3 years of customer-facing technical support experience, preferably in SaaS or hotel technology. Strong troubleshooting and root-cause analysis skills with excellent English communication. Familiarity with hotel operations or payment technology is advantageous; knowledge of Salesforce, Jira, or Confluence is a plus. Unlimited paid holiday and remote-first working environment. Paid parental leave with six months for primary caregivers and two months for secondary caregivers. Annual learning and development budget and work-from-anywhere flexibility. The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative. #J-18808-Ljbffr Undisclosed
Vacancy posted 5 days ago
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