Treatment Coordinator

Treatment Coordinator – Oral Surgery

Schedule: Full-time | Monday – Friday 8:00 AM – 5:00 PM

Location: Columbia Basin Oral & Maxillofacial Surgeons | Kennewick, WA

Columbia Basin Oral Surgery is dedicated to exceptional oral surgery in a comforting environment, prioritizing patient needs through collaboration with their general dentist. Our vision is global leadership in oral health, focusing on outstanding patient experiences and industry standards. We foster a positive work environment with career growth opportunities, comprehensive benefits, and a supportive culture that values work-life balance. Our goal is to empower employees to deliver excellent patient care and build strong relationships with referring dentists.

Join our elite oral surgery practice as a Treatment Coordinator, a role vital in providing exceptional patient care and supporting our clinical team. As a Treatment Coordinator, you will greet patients, answer phones, schedule appointments, provide cost estimates, and collect patient payments. Additionally, you will manage the doctor's schedule and handle all communications with patients and referring offices.

• Provide exceptional customer service to patients, referring offices, and team members via phone, in person, or electronically.
• Update and maintain accurate patient insurance information and collect payments from patients professionally and efficiently.
• Optimize the doctor's schedule and prioritize tasks according to the patient schedule to ensure effective time management.
• Collaborate with the clinical team to ensure an excellent patient experience.
• Understand doctor treatment recommendations, develop comprehensive treatment plans, and communicate treatment options and associated costs clearly to patients.
• Maintain confidentiality of all patient information in accordance with HIPAA regulations.
• Perform other related duties as assigned.

What We Offer

• Competitive pay, Bonus potential, and annual merit reviews
• Medical, Dental, Vision, Life Insurance
• Health Savings Account (HSA) with HDHP health plans
• PTO, Sick Time, Paid Holidays, Paid Parental Leave
• Short‑ and Long‑Term Disability
• 401(k) Plan with Company Match
• Employee Assistance Program (EAP)
• FIGS Uniforms/Scrubs provided

Education and Experience

• High school diploma or equivalent required
• Minimum of one year of customer service experience required
• Previous dental or oral surgery experience preferred

Skills and Abilities

• Strong understanding of dental and oral surgery terminology
• Friendly, professional, and patient‑focused demeanor
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to explain complex information clearly and compassionately
• Effective problem‑solving and ability to work independently
• Ability to collaborate cross‑functionally with clinical and administrative team members

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, and protected veterans' status.