Billing Specialist

Billing Specialist

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

We're looking for a detail-driven Billing Specialist to own day-to-day billing accuracy and ensure timely invoicing in PestPac. In this role, you'll investigate and resolve billing discrepancies, support collections and revenue reporting, and collaborate closely with Operations and Finance to keep processes compliant, efficient, and customer-focused.

What You'll Do (Key Responsibilities)

• Manage the end-to-end billing process, ensuring accurate and timely invoicing in PestPac
• Answer and manage inbound billing questions and disputes from the Mission Control Call Center
• Research billing discrepancies, identify root causes, and partner with the field team to correct issues quickly
• Review and address invalid invoice submissions to support accurate revenue collection
• Reconcile monthly collections against open accounts; investigate variances and resolve receivable balances with Leadership and the Controller
• Produce monthly billing metrics, revenue analysis, and reporting
• Update customer billing information and documentation in PestPac; maintain clear account notes
• Collect payments and apply them to the proper accounts
• Apply credit/debit adjustments as needed
• Support the call center queue during high call volume periods
• Provide administrative and clerical support to billing operations and collections
• Contribute to process improvements and complete additional projects as assigned

What We're Looking For (Required Qualifications)

• High School Diploma or equivalent
• 1+ year of experience in billing, collections, and/or customer service
• Working knowledge of Microsoft Word, Excel, and Outlook
• Strong attention to detail and comfort working with data (reconciling, reporting, analysis)
• Excellent written/verbal communication; professional and customer-focused
• Ability to work independently and collaboratively; strong relationship-building skills
• Reliable transportation
• Ability to pass a criminal background check and pre-employment drug screening

What Success Looks Like

• Billing is accurate, compliant, and on-time—without recurring discrepancies
• Disputes are handled quickly with clear communication and strong follow-through
• Revenue and billing metrics are delivered reliably and help identify improvement opportunities
• Strong partnerships with Operations, the Call Center, and Finance

Work Environment & Requirements

• Standard office environment with moderate noise
• Primarily sedentary work with frequent computer/phone use; occasional lifting up to 10 pounds

Rocket Core Values (How We Work)

• Reliability, Ownership, Customer Focus, Knowledge, Excellence, Teamwork

Your Rewards

• 8 Company-paid Holidays per year
• Earn up to 10 Days of Paid-Time Off per year that increases with tenure
• Company-Paid Group Life insurance and Short Term Disability
• Medical, Dental, and Vision and many other plans to choose from
• Retirement Plan with Company match up to 5%
• Employee Assistance Program

Job Type

Full-Time: Non-Exempt

Work Week | Work Hours

Monday – Friday | Call Center Operations Hours: 8:00am – 6:00pm

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.