Customer Service Representative

Job ID: 528132 United Companies, is a CRH Company. Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength. Position Overview This is a skilled position requiring the individual to effectively schedule and dispatch material orders from customers. This position requires speaking with customers on the phone, making good customer relations skills essential and requires a basic knowledge of the construction industry. Wage ranges Wage ranges from $20.00 to $25.00 per hour dependent experience. Key Responsibilities (Essential Duties And Functions) Receive telephone orders from customers. Dispatch truck fleet according to customer’s demands. Ensure timely and accurate material delivery to the assigned job site. Maintain communication with current and future customers. Maintain dispatch facilities and keep in good working order all necessary equipment. Provide the Dispatch Manager with requests for new or replacement equipment when necessary. Properly follow all company policies and MSHA & OSHA regulations for safe working procedures and environmental best practices. Report any problems to the Department Manager, Safety Manager, or Human Resources Manager. Perform other duties as assigned by supervisor. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/Experience High school diploma or general education degree (GED) preferred. Knowledge of the concrete and construction industry is preferred. 2 years’ experience in order taking and concrete dispatch is preferred. Work Requirements Must be 18 years of age or older. Must pass pre-employment physical, drug screen and criminal background check. Strict adherence to safety requirements and procedures as outlined in the Employee Handbook. Willingness to work in a team environment and assist co-workers or supervisors with other duties as required. Must be willing to travel and work away from home when required. Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA. Protective equipment that may be required, but not limited to, for this position is: Face Shield, Safety (hard toe) Shoes, and Coveralls. Compliance with all OSHA and/or MSHA regulations. Knowledge/Skill Requirements Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, percent, land to draw and interpret bar graphs. Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions. Ability to work well with others in a group or one on one setting. To perform this job successfully, an individual should be able to type and use keyboards accurately and have a strong working knowledge of Database software. Excellent customer service skills Key Competencies Customer Service - Manages difficult or emotional customer situations; Responds promptly to needs. Teamwork - Contributes to building a positive team spirit. Judgment - Exhibits sound and accurate judgment. Planning/Organizing - Uses time efficiently. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals. Initiative - Asks for and offers help when needed; able to consistently work independently. Innovation - Generates suggestions for improving work. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance. Physical Requirements Able to stand, walk, use hands and fingers to manipulate objects or controls, climb or balance, stoop, kneel, crouch, crawl, talk and hear. Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus. Able to work in all weather conditions. The employee is frequently required to sit, climb, and use hands. The employee is occasionally required to stand, walk, crawl, kneel, bend, and reach with hand and arms above their shoulders. Must be able to exert 10-20 lbs. constantly to move objects, 25-50 lbs. of force frequently, and 50-100 lbs. of force occasionally. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is exposed to moving mechanical parts and is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually moderate. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designers, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programsA diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization. United Companies, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability #J-18808-Ljbffr CRH