Customer Service Representative

divh2Customer Service Representative/h2pWork Location: Tysons Corner, VA (must live within 50 miles)/ppSchedule: Full Time; hybrid/ppNote: This position requires a Public Trust Clearance./ppIron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moments notice. An active Public Trust level security clearance or the ability to obtain one is required./ppJob Responsibilities:/pulliAbility to operate in a high-volume metrics driven call center environment/liliAbility to be flexible with work schedule to support the Call Centers needs during operating hours/liliAbility to multitask and research information on multiple databases at the same time/liliAbility to enter data and talk to stakeholders at the same time/liliAbility to conceptualize scenarios and communicate it effectively to stakeholders/liliAbility to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources/liliAbility to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)/liliAbility to listen actively to sensitive information/liliAbility to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment/liliAbility to analyze multifaceted issues relating to the SEVIS system/liliAbility to provide support to international stakeholders and academic institutions/liliAbility to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite/li/ulpEducation and Experience Requirements:/pulliEducation: High school diploma required./liliExperience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment./liliCertification: HDI Certification is highly preferred but not required./liliMust currently hold or be eligible to obtain a U.S. Public Trust security clearance. Per federal requirements, only U.S. citizens are eligible for this level of clearance./li/ulpIron Mountain Solutions is an Equal Opportunity Employer/p/div