Front Desk -Twelve Downtown Hotel, Autograph Collection-Atlanta GA

Front Desk

Twelve Downtown Hotel, Autograph Collection in Atlanta, GA is seeking a dedicated and reliable Front Desk to join our team. This role combines both guest service and accounting responsibilities, ensuring seamless operations at the front desk and overnight auditing. The ideal candidate will assist with guest check-ins and check-outs, handle inquiries, resolve complaints, and perform critical accounting tasks, including balancing daily revenue and preparing reports. You will play a crucial role in delivering exceptional customer service and ensuring the accuracy of hotel financial transactions.

Key Responsibilities

Guest Service:

• Greet and assist guests with check-in and check-out procedures, ensuring a positive experience.
• Handle guest inquiries, requests, and complaints in a friendly and efficient manner, following the "Make it Right" guidelines.
• Maintain confidentiality and security of guest information, ensuring safe and accurate room access.
• Provide hotel information, including amenities, services, and local attractions.
• Ensure a smooth guest experience by providing assistance during overnight hours.

Accounting & Auditing:

• Balance and audit daily room revenue, food and beverage charges, guest accounts, and cashier reports.
• Complete and transmit daily management and accounting reports, ensuring accuracy in all revenue and expense records.
• Prepare customer tracking reports, market segmentation reports, and other documents relevant to daily hotel operations.
• Handle cash, credit card transactions, and process guest accounts accurately upon check-out.
• Ensure the correct posting of room rates, taxes, and any additional charges.

Administrative Tasks:

• Input and retrieve guest information using the hotel management system.
• Maintain accurate records of guest stays, transactions, and charges.
• Ensure front desk area is clean, organized, and well-stocked with materials (pens, forms, etc.).
• Monitor office supplies and place orders when necessary.

Safety & Security:

• Follow hotel safety policies and procedures and use safety equipment as required.
• Report accidents, injuries, or any security concerns promptly to management.
• Maintain a safe, clean, and organized work environment.

General Duties:

• Exhibit in-depth knowledge of hotel services, room types, rates, promotions, and amenities.
• Perform any other duties as assigned by management, such as assisting with guest services or additional front desk responsibilities.
• Ensure smooth operation of front desk services during the night shift, including maintaining a welcoming and efficient atmosphere.

Job Requirements:

• High school diploma or equivalent required; college degree preferred.
• Previous experience in a front desk or night auditor position is preferred.
• Basic accounting or bookkeeping knowledge is a plus.
• Strong communication skills, both written and verbal.
• Proficiency in MS Office, particularly Excel and Word.
• Familiarity with hotel management systems or front desk software.
• Ability to accurately handle cash and credit transactions.
• Exceptional attention to detail and organizational skills.
• Ability to resolve guest concerns calmly and professionally.
• Ability to work independently with minimal supervision.
• Flexibility to work overnight shifts, including weekends and holidays.
• Knowledge of local attractions and transportation is a plus.

Physical Demands:

• Ability to stand for long periods (up to 75% of the shift).
• Some lifting and carrying may be required.
• Must maintain a professional appearance and demeanor at all times.

Work Schedule:

• Must be able to work flexible overnight shifts, including weekends and holidays.

Blue Sky Hospitality Solutions is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.

By applying for this position, you acknowledge and agree to meet the essential responsibilities and qualifications outlined in this job description.