Front Office Medical Administrative Assistant

Job Description

Job Description

About Us:
We are a busy, patient-focused pediatric office dedicated to providing compassionate, high-quality care to children and their families. We are looking for a reliable, detail-oriented Front Office Medical Administrative Assistant to join our team and help create a welcoming and efficient experience for our patients.

Position Summary:
The Front Office Medical Administrative Assistant serves as the first point of contact for patients and families, managing front desk operations and ensuring smooth daily workflow. This role requires strong communication skills, organization, and the ability to multitask in a fast-paced healthcare environment.

Key Responsibilities:

• Greet patients and families in a friendly and professional manner
• Answer and manage incoming phone calls, including appointment requests and patient inquiries
• Schedule and confirm patient appointments
• Verify insurance eligibility and obtain necessary authorizations
• Accurately enter and update patient information in the EMR system
• Collect copays and assist with basic billing questions
• Coordinate with clinical staff to ensure efficient patient flow
• Maintain confidentiality in accordance with HIPAA guidelines

Qualifications:

• Minimum 2 years of experience in a medical front office or administrative role (pediatrics preferred)
• Experience working with Electronic Medical Records (EMR) systems
• Knowledge of insurance eligibility verification and scheduling processes
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced setting
• Proficient in basic computer skills (Microsoft Office, email, etc.)

Preferred:

• Experience in a pediatric office setting
• Bilingual (English/Spanish) is a plus

Benefits:

• Competitive pay (based on experience)
• Paid time off
• Supportive team environment