HVAC Service Technician

Job DescriptionJob DescriptionJob TitleHVAC Service TechnicianWhat to ExpectJoin Walley's® and help us keep Nashua safe, comfortable, and running at peak performance.Pair your technical prowess with an award winning support team and proven system to deliver a 5-star service experiencePartner with a team that believes in honest diagnostics, repair first solutions, fair pricing, and no pressure salesFocus more on building relationships and helping our neighbors than on building average tickets and helping the bottom lineJoin a culture of family first, work-life-balance, honesty, respect, high standards, and best practicesWalley's® offers great pay and benefits, a low stress working environment, and freedom from corporate bottlenecksWhat You'll DoArrive to work in team apparel and maintain a professional appearanceBrief with the Operations Director virtually from home every morningReview yesterday's performance, after hour activity, and today's pre-scheduled appointmentsAppointments will consist of residential and light commercial diagnostics, repairs, inspections, and system cleanings (e.g., service calls and maintenance visits)Gas, oil, electric, furnaces, boilers, water heaters, traditional splits, and mini-splits are the primary systems that we serviceGenerally four (4) appointments per day, but may range from one (1) up to six (6) depending on the nature of the service(s) and travel time between job locationsDispatch from home to your first appointmentDrive safely and respectfully to and from appointmentsArrive to appointments within the pre-schedule windowPark and prepare for entry (e.g., grab tools, parts, etc.)Meet with homeowners and business owners on-siteWarmly introduce yourself and request permission to enter the propertyWear shoe covers when entering finished spaceGo over today's services, appointment details, and listen for any new and relevant information that may assist you and/or change your approachExplain the service process and what you'll be doingAnswer any questions (as needed)Get permission to take photos, videos, and log all system dataPrepare for the service(s) (e.g., setting up workstations, etc.)Perform the scheduled service(s) (e.g., diagnostics, repairs, etc.)Work safely and use best practices per OSHA®, EPA®, NFPA®, NATE®, SMACNA®, ACCA®, IMC®, IPC®, and NEC®WIth your iPad®, use software like ServiceTitan® and Microsoft® Teams® to communicate, capture data, and document all work and related eventsWork closely alongside your remote Service Manager to efficiently manage your appointments and any follow-up tasksProviding real time updatesQuoting repairs and other servicesPresenting solutions on-site and over the phoneGetting work authorizationTaking paymentsOrdering partsScheduling follow-up visitsGeneral customer serviceClosing out appointmentsDeparting respectfullyWork closely with your Resource Manager to efficiently manage your vehicleDaily upkeep and tidyingRestock parts and suppliesSchedule tool maintenance (e.g., cleaning, calibration, etc.)Process all trash, scrap, and returnsClean and organizeCoordinate routine maintenance and detailingAttend routine inspectionsAttend continuing educational classes, team meetings, training events, and otherwise stay current with our growing company and evolving industryUse BambooHR® software to punch-in, out, and manage your time-offThis is a mobile home service position (e.g., the majority of your work will be done "on-site" at different job locations in the Nashua area)You'll work independently on-site with the assistance of a remote support team behind the scenes managing all the details as a cohesive unitWhat You'll NeedState licensing and industry certifications or clear path to obtaining them (e.g., NH Drivers License, NH Gas License, EPA 608 Certification, etc.)OSHA®, NATE®, NORA®, and other certifications are not required but are an advantage if you already have them and may be required for more senior positionsLive in a close proximity to Nashua, NHAbility to be insured to drive a company vehicleAbility to safely park a company vehicle at homeProfessional appearance and groomingDemonstrated ability to communicate effectively across different mediums (e.g., in-person, on the phone, text, and email)Demonstrated ability to explain best practices, different systems, and how they work (e.g., sequence of operation, etc.)Demonstrated ability to use modern industry tools and equipmentDemonstrated ability to use exploded diagrams and identify partsDemonstrated ability to use ServiceTitan®, Microsoft Teams®, and other company software (or ability to quickly adopt)Standard qualifications apply (e.g., shared values, background check, physical ability, technical aptitude, positive energy, etc.)HoursMultiple shifts available:Shift #1Monday-Friday7:00AM-4:30PMShift #2 (higher pay rates may be offered for after hour and weekend shifts)Thursday-Monday12:00PM-8:30PMShift #3Custom SchedulesFlexible Hours1, 2, 3, 4, or 5 Day Work WeekPart-Time AvailablePer Diem Available30-60 minute lunch (depending on shift)Full-time, part-time, or per diem shifts availableRoutine and flexible schedulesFreedom to change shifts (per availability and proper notice)Overtime availableTravelA company vehicle is provided for take home useWalley's® pays for all insurance, fuel, tolls, maintenance, and repairsWeekly fueling paid through Apple Pay®, Venmo®, or Zelle®Dispatch directly from your home to your first assignmentWhen the work shift is over, drive back homeMonthly inspections and detailingQuarterly maintenance and repairs as needed (e.g., brakes, tires, etc.)Annual inspections and registrationsWalley's® serves a 30-mile radius of Nashua, New HampshireSalaryJr. Technicians Starting $30-$40 per hourSr. Technicians Starting $41-$50 per hourMaster Technicians Starting $51-$60 per hourCompensation is based on licensing, certifications, experience, the shift selected, and your demonstrated ability across a variety of aptitudes (e.g., technical, mechanical, physical, customer service, etc.)$62,400-$124,800 annually$10,350-$41,400 in overtime opportunity (e.g., up to 5-10 hours available per week)Annual raisesPerformance bonuses available (e.g., limited call backs, reviews, etc.)Paid weekly on FridayBenefitsMedicalDentalVisionLifeDisabilitySupplementalAccidentalSicknessPet401(k)Roth and Traditional IRA(s)3% MatchWork-Life BalanceConsistent ScheduleNo On-Call RotationNo Weekends (depending on shift selection)(10) Paid Holidays(15) Paid Vacation Days(4) Paid Sick Days(1) Paid BirthdayAdditional time is available for education, jury duty, bereavement, maternity, and paternity leaveCareer DevelopmentMotivation Quotes Every MorningTechnical Support Chat (e.g., access to Walley's® Master Technicians, Engineers, etc.)Paid TrainingEducational ReimbursementDedicated Career CoachRegular MeetingsAdvancement OpportunitiesPromote-From-Within EthosPremium GearTeam ApparelApparel Allowance (e.g., for pants, boots, etc.)Tool ProgramsCompany iPhone & iPad (with WiFi®)Company VehicleOther PerksEmployee DiscountFriends & Family DiscountExclusive Access (e.g., vendor giveaways, tickets, private events, etc.)Gifts for Special DaysReferral & Performance BonusesTeam Events100% Founder Owned & Operated (e.g., no private equity, roll ups, etc.)OpportunityWalley's® is growing and looking for talented technicians to help us serve the Greater Nashua areaWalley's® is a premium service provider known for expert sizing and design, fine craftsmanship, and 5-star customer serviceHave a Question or Need Help?Contact Jessica via ZipRecruiter®Next Steps to Join Walley's®Submit your applicationSchedule your interviewTechnical evaluation (as applicable)Walley's® is an Equal Opportunity Employer© 2026 Walley's®, Inc. All rights reserved.