Service Desk Team Lead - Govt IT & ServiceNow Expert
General Dynamics Information Technology, Inc.
General Dynamics Information Technology, Inc. seeks a Service Desk Team Lead to supervise a mid-sized team focused on service desk operations. The role emphasizes operational efficiency, service quality, and continuous improvement for a government client. The candidate will be the first point of contact, delivering exceptional technical and customer service to resolve issues quickly and effectively. Willingness to work after hours and travel as needed is required. #J-18808-Ljbffr General Dynamics Information Technology, Inc.
$111.16k - $150.39k
...Family: Technical Support Services Job Qualifications:... ...is seeking a Service Desk Team Lead to supervise a mid-sized... ...and resolve IT issues related to hardware... ...leading 25+ team members ServiceNow experience required ITIL... ...community. Our 26,000 experts extract the power of...ServicenowTemporary workLocal areaImmediate startRemote workWorldwideFlexible hoursWeekend work$86k - $138k
Responsibilities Peraton requires IT Specialists to support the... ...and Maintenance (O&M) services to maintain Network Operations... ...using approved tools, including ServiceNow and Remedy.Install, configure... ...the galaxy. As the world’s leading mission capability integrator...ServicenowContract workLocal areaRemote workRelocationShift work$89.26k - $151.74k
....ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk supporting a federal... ...with AI and automation teams to support implementation. Maintain... ...experience with ITSM platforms such as ServiceNow or Jira Service Management U.S....ServicenowFull timeContract workWork experience placementWork at officeLocal areaRemote work- ...Print Service Support Technician - Phone and In Person IVs required... ...Technician to join our IT team. This mid-level role is responsible... ...candidate will have help desk ticket handling experience as... ...Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to...ServicenowLocal areaRemote work
- ...IT Help Desk Technician We are seeking an experienced IT Help Desk... ...ensuring a high level of customer service for both onsite and remote... ...Microsoft 365 Microsoft Teams WebEx Cisco Jabber... ...and resolving tickets through ServiceNow or similar ticketing systems...ServicenowRemote work
$84.9k - $154.5k
...The Service Desk Lead provides supervisory and operational leadership for the... ...desk operations, leads shift teams, ensures quality service... ...Qualifications ~ Bachelor's degree in IT, Business Administration, or... ...Foundation certification ServiceNow platform expertise Federal...ServicenowContract workWork at officeShift work$130k - $160k
GovCIO is currently hiring for a Service Desk Lead oversees daily IT support operations, manages service desk... ...improvement using ITIL and ServiceNow. The Service Desk Lead is a front... ..., mission focused ITSM environment. Team is split between five (5) regional data...ServicenowCurrently hiringWork at officeShift work- OverviewThe IT Support Specialist reports to... ...follows up on local help desk calls and calls... ...as a Subject Matter Expert (SME) on the subset of... ...ticketing platform (ServiceNow)Deliver white glove service including scheduling... ...colleagues on the NY Telecom Team to support meetings...ServicenowWork at officeLocal areaRemote work
$169.28k - $197.2k
...Responsibilities Seeking IT professionals to... ...such as OJP's ServiceNow portfolio, DOJ's Grants... ...to, the following: Leads development and... ...enterprise product and service strategies and... ...executives, subject matter experts, and stakeholders... ...cross-functional teams. Provides expert...ServicenowWork at officeRemote work$154k - $174k
...The IT Service Desk Lead is responsible for overseeing daily enterprise IT service desk operations... ...Coordinate with Tier 2 and Tier 3 teams to resolve complex technical issues.... ...communication skills. Experience supporting ServiceNow or similar ITSM platforms. Ability...ServicenowFull timeContract workFor contractorsFor subcontractorWork at officeLocal area$110.5k - $149.5k
...Service Desk Manager Transform technology into... ...GDIT. A career in IT means connecting and... ...within a ServiceNow-driven, classified... ...classified environment. Lead, supervise, and... ...internal mobility team focused on helping... ...community. Our 26,000 experts extract the power...ServicenowFull timeTemporary workImmediate startRemote workWorldwideFlexible hours- General Dynamics Information Technology, Inc. (GDIT) seeks a Service Desk Team Lead to supervise a mid-sized team focused on service desk operations within a government client environment. You will guide technicians, manage performance, and ensure incident resolution,...Servicenow
$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor... ...consistently met in a federal IT environment. The... ...tier support and other IT teams and taking customer... ...leadership experience (team lead or supervisor) in a... ...teams. Familiarity with ServiceNow or similar ITSM...ServicenowContract workWork at officeShift work- ...as a Full-Time, On-Site Service Desk Manager supporting... ...with GDIT. A career in IT means connecting and enhancing... ...excellence within a ServiceNow-driven, classified support... ...environment. Lead, supervise, and support... ...: An internal mobility team focused on helping you...ServicenowFull time
- ...spanning cybersecurity, enterprise IT infrastructure, cloud,... ...electronic security systems. Our teams combine deep technical expertise... ...with strong customer service skills to support laptop provisioning... ...deployment, and asset records within ServiceNow and other authorized systems....ServicenowWork at officeFlexible hoursWeekday work
- ...Description Job Description Ignite IT is seeking a Junior IT Asset... ...accurate asset records in ServiceNow (SNOW). The ideal candidate... ...providing excellent customer service in a structured, process-... ...work closely with multiple IT teams while ensuring the accuracy and...ServicenowWork at officeRelocationFlexible hours
- ...related issues Configures IT devices for secure operation,... ...Apple Remote Desktop Utilizes ServiceNow ticketing system Ability to... ...to maintain the Help Desk SOPs and Training manuals for... ...providing excellent customer service at all times, to include maintaining...ServicenowWork at officeRemote work
- ...clearly with customers and engineering teams, have experience working with multiple stakeholders... ...and procedures. Utilize the ServiceNow ticketing system to log and track work... ...laptops. Must have excellent customer service skills and be able to communicate and deliver...ServicenowWork experience placementWeekend work
$53.04k
...IT Service TechnicianGovCIO is currently hiring for an IT Service Technician to provide... ...activities. They consult with support teams, help desks, customers and other technical staff in... ...technical problems received via the ServiceNow ticketing system.Interact with network...ServicenowContract workCurrently hiringLocal areaRemote workRelocation- ...solutions that improve citizen services millions depends on. Job... ...GDIT is seeking a Service Desk Team Lead to supervise a mid-sized team... ...who troubleshoot and resolve IT issues related to hardware, software... ...leading 25+ team members ~ ServiceNow experience required ~ ITIL...ServicenowLocal areaWeekend work
- ...Federal is looking for a Cyber IT Specialist, 2nd Shift to... ...promptly notify the Shift Lead of identified issues.... ...Create, update, and audit ServiceNow tickets (incidents, service tasks, and requests) to ensure... ...complex incidents to appropriate teams (e.g., System...ServicenowFull timeInterim roleAll shiftsShift workAfternoon shift
$52k - $94k
...Support Specialist to join our team at the Pentagon in Arlington,... ...role in maintaining reliable IT infrastructure while providing... ...infrastructure. Experience using ServiceNow Action Request System or an... ...- never from free commercial services (e.g., Gmail, Yahoo, Hotmail)...ServicenowLocal areaImmediate startRelocation$46 per hour
...Title: IT Operations Center Analyst I (ITOC) Duration: 5 year... ...desktop, NOC, asset, and/or service desk experience, including... ...equivalent) methodologies. ~ ServiceNow or other IT Service Management... ...collaborating with engineers and team members to find quick and appropriate...ServicenowFull timeContract workRemote workShift workNight shiftWeekend workWeekday work- ...seeking an experienced IT Support Specialist... ..., Microsoft 365 services, peripherals, printers... ...technical teams. Coordinate with... ...trends to technical leads for further problem... ...responsible IT help-desk, desktop-support, technical... ...Experience with ServiceNow or another...ServicenowTemporary workLocal areaRemote work
- ...and messaging incidents. Manage incidents, changes, and service requests through ServiceNow or similar ITSM platforms. Support failover,... ...reports. Required Qualifications ~ Bachelor's degree in IT, Computer Science, Cybersecurity, or related field. ~5+...ServicenowFull time
- ...Handle L2 Escalations ~ Manage escalated incidents and service requests from L1 teams, perform root cause analysis, and ensure resolution... ...Microsoft Intune & Entra ID Apple Business Manager ServiceNow A candidate’s pay within the range will depend on their...ServicenowFull timeLocal area
- ...as the subject matter expert and highest-tier escalation... ...the infrastructure team on the various tasks being... ...at a senior and lead level with design and architecture... ...Directory Certificate Services (AD CS) / PKI... ...ITIL4 experience. ~ ServiceNow experience and review incoming...ServicenowContract workFixed term contractImmediate startFlexible hours
- ...Network Architect will lead the technical design and... ...security integration, service management, and customer... ...Leading team providing steady-state... ...ITSM platforms such as ServiceNow Experience with DevOps... ...Cisco Certified Design Expert (CCDE) or similar vendor...ServicenowContract workWork at office
- DescriptionSAIC has an opening for a ServiceNow Systems Administrator in... ...VA. SAIC is recognized as an IT leader in the intelligence and... ...supporting the United States Marshals Services unique mission needs. We are... ...an individual to join the team who is fully committed to the...Servicenow
- ...ServiceNow System Administrator McLean, VA, USA About the Role Responsibilities:... ...Responsible for implementing solutions for: IT Service Management (ITSM) Hardware Asset... ...opportunity to join our innovative and energetic team developing solutions that will influence...Servicenow
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